At a Glance
- Tasks: Engage with customers across various channels and provide exceptional service.
- Company: Join a fast-growing startup revolutionising the eyewear industry.
- Benefits: Free glasses, discounts for friends, competitive salary, and 22 days holiday.
- Other info: Modern office in West London with great career progression opportunities.
- Why this job: Be part of a team that values creativity and customer connection.
- Qualifications: Passionate about customer service with strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
We are currently recruiting for a Customer Service Representative to join our Customer Experience team based at our Notting Hill offices.
bloobloom was created to change the way people buy their glasses by rebuilding the entire experience.
In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.
At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses.
That’s why we only partner with ethical factories, are climate neutral certified, and donate a pair to someone in need for every pair we sell.
We love our customers and want to make a personal connection with everyone that reaches out to us.
Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation.
Our goal is simple. 100% WOW.
If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!
Key Responsibilities
- Process and work through customer enquiries on all channels, including live chat, email, telephone, and social media platforms to the highest of standards on a daily basis
- Demonstrate exceptional product knowledge as well as accurately explaining features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after-sale assistance
- Be the voice of the customer and advocate customer needs/issues cross-departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
Who You Are
- You’re a passionate people person and like engaging with customers
• You’re driven and self motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
- Excellent verbal and written communication skills and the English language
- A customer‑centric mindset and approach
- Experience working in a Customer Success/Service team
- Efficient multitasking and prioritisation skills
- Ability to learn and use new software and platforms quickly and efficiently
- Previous experience in the Optical industry would be a bonus
- Opportunity to join a fast‑growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location - 10 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending upon experience
- Further Information
- Type of contract: Full time
- Location: London, United Kingdom
- Working Hours: 40 hours per week Monday to Friday
- #J-18808-Ljbffr
Customer Service Representative in London employer: bloobloom
At bloobloom, we pride ourselves on being an exceptional employer that fosters a vibrant and creative work culture in our Notting Hill offices. Our commitment to ethical practices and customer satisfaction is matched by our dedication to employee growth, offering ample opportunities for progression within a supportive team environment. With competitive benefits, including free spectacles, regular social events, and a focus on making a meaningful impact, joining us means being part of a forward-thinking startup that values both its customers and its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at bloobloom. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like bloobloom before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to bloobloom:Your cover letter is your chance to shine! Tell us why you want to work at bloobloom specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at bloobloom!
How to prepare for a job interview at bloobloom
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
