French Speaking Senior Customer Service Advisor

We are currently recruiting for full-time Customer Service positions to join our Customer Experience team based at our Notting Hill offices. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Answer customers\’ enquiries on all channels, including live chat, email, telephone, and social media platforms Be creative and constantly consider new ways to help us provide the best possible customer service You’re driven and self-motivated – you want to excel at what you do! You believe in understanding a customer’s pain, building value and solving problems Fluent English speaker with exceptional verbal, written and general communication skills Comfortable in a digital environment Previous experience in the Optical industry would be a bonus Opportunity to join a fast-growing and ambitious startup ~ Spacious and modern offices, with excellent facilities ~ Regular company socials and events ~ Free spectacles and sunglasses for you, and discounts for family and friends ~22-day Holiday + Bank Holidays ~ Competitive salary depending on experience Type of contract: Full-time, office-based Working Hours: 40 hours per week, Monday to Friday