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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service across various channels.
- Company: Join bloobloom, a forward-thinking startup revolutionising the eyewear shopping experience.
- Benefits: Enjoy free spectacles, discounts for loved ones, and a vibrant work culture with regular socials.
- Why this job: Be part of a mission-driven company that values creativity and personal connections with customers.
- Qualifications: Must have relevant customer-facing experience and excellent communication skills; degree preferred.
- Other info: Work in modern offices just minutes from Portobello Road with great progression opportunities.
The predicted salary is between 28800 - 48000 ÂŁ per year.
We are currently recruiting for a full-time Customer Service Team Lead position to join our Customer Experience team based at our Notting Hill offices.
bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.
At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate‑neutral certified, and donate a pair to someone in need for every pair we sell.
We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple. 100% WOW.
If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!
Key Responsibilities
- Answer customers\’ enquiries on all channels, including live chat, email, telephone, and social media platforms
- Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after‑sales assistance
- Be the voice of the customer and advocate for customer needs/issues cross‑departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
- Convert customers into bloobloom advocates
Who You Are
- You’re a passionate people person and like engaging with customers
- You’re driven and self‑motivated – you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
- Relevant experience in a communications or customer‑facing role
- Educated to university degree level or equivalent
- Fluent English speaker with exceptional verbal, written and general communication skills
- Comfortable in a digital environment
- Previous experience in the Optical industry would be a bonus
- Opportunity to join a fast‑growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location – 4 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Perks for employees and up to 10 family members and friends
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending on experience
Further Information
- Type of contract: Full‑time, office‑based
- Location: London, United Kingdom
- Working Hours: 40 hours per week, Monday to Friday
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Health Care Provider, Sales, and Customer Service
- Retail Apparel and Fashion
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Customer Service Team Lead employer: bloobloom
Contact Detail:
bloobloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead
✨Tip Number 1
Familiarise yourself with bloobloom's products and values. Understanding the unique selling points of their glasses and the company's commitment to ethical practices will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. Highlighting your ability to create personal connections will resonate well with the company's ethos.
✨Tip Number 3
Research common challenges in the optical industry and think about innovative solutions you could propose. This will demonstrate your strategic thinking and creativity, which are key traits they’re looking for.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach when applying.
We think you need these skills to ace Customer Service Team Lead
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand bloobloom's mission and values. Highlight your alignment with their goal of providing exceptional customer service and making a personal connection with customers in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or communications roles. Emphasise any previous experience in a fast-paced environment and your ability to multitask, as these are key for the Customer Service Team Lead position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your creative problem-solving skills. Mention specific examples of how you've gone above and beyond for customers in the past, as this aligns with bloobloom's ethos of 100% WOW.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication style is clear and professional, reflecting the exceptional verbal and written skills required for the role.
How to prepare for a job interview at bloobloom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers, as this aligns perfectly with bloobloom's goal of achieving 100% WOW.
✨Demonstrate Product Knowledge
Familiarise yourself with bloobloom's products, including lenses and frames. Be prepared to discuss their features and benefits during the interview, as showcasing your knowledge will demonstrate your commitment to the role and the company.
✨Emphasise Teamwork and Creativity
Highlight your ability to work collaboratively and think creatively. Discuss instances where you’ve contributed to team success or introduced innovative ideas that improved customer service, which is crucial for a Customer Service Team Lead.
✨Prepare for Scenario Questions
Anticipate questions about handling difficult customer situations or multitasking effectively. Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to manage multiple tasks simultaneously.
