At a Glance
- Tasks: Engage with customers via live chat, email, and social media to provide exceptional service.
- Company: Join bloobloom, a forward-thinking company revolutionising the eyewear shopping experience.
- Benefits: Enjoy a creative work environment, ethical practices, and the chance to make a difference.
- Other info: Full-time role based in Notting Hill, London, with a focus on creativity and teamwork.
- Why this job: Be part of a fun team dedicated to customer satisfaction and social impact.
- Qualifications: Must have strong communication skills and relevant customer service experience.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a Customer Service Representative to join our Customer Experience team based at our Notting Hill offices.
bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.
At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate neutral certified, and donate a pair to someone in need for every pair we sell.
We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW.
If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you!
Key Responsibilities:
- Process and work through customer enquiries on all channels, including live chat, email, telephone, and social media platforms to the highest of standards on a daily basis
- Demonstrate exceptional product knowledge as well as accurately explaining features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after-sale assistance
- Be the voice of the customer and advocate customer needs/issues cross-departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
Who You Are:
- You’re a passionate people person and like engaging with customers
- You’re driven and self motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
- Excellent verbal and written communication skills and the English language
- A customer-centric mindset and approach
- Experience working in a Customer Success/Service team
- Efficient multitasking and prioritisation skills
- Ability to learn and use new software and platforms quickly and efficiently
- Previous experience in the Optical industry would be a bonus
- Opportunity to join a fast-growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location - 10 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending upon experience
Further Information:
- Type of contract: Full time
- Location: London, United Kingdom
- Working Hours: 40 hours per week Monday to Friday
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Customer Service Representative employer: bloobloom
At bloobloom, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. Our Notting Hill location offers modern office facilities and a supportive team environment, where you can thrive in your role as a Customer Experience Specialist while enjoying regular social events and opportunities for professional development. Join us to make a meaningful impact in the eyewear industry while working alongside passionate individuals who share your commitment to exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with bloobloom's products and values. Understanding their unique approach to eyewear and commitment to ethical practices will help you connect with the team and demonstrate your enthusiasm during any conversations.
✨Tip Number 2
Engage with bloobloom on social media. Commenting on their posts or sharing your thoughts about their products can showcase your genuine interest in the brand and its mission, making you a more memorable candidate.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for customers, as this aligns with bloobloom's goal of achieving 100% WOW in customer interactions.
✨Tip Number 4
Showcase your creativity in problem-solving. Be ready to share innovative ideas or solutions you've implemented in previous roles that could enhance customer service, reflecting the creative spirit that bloobloom values.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand bloobloom's mission and values. Highlight your alignment with their focus on customer experience and ethical practices in your application.
Tailor Your CV:Make sure your CV reflects relevant experience in customer service or communications. Emphasise any previous roles where you demonstrated exceptional customer engagement and problem-solving skills.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for customer service. Mention specific examples of how you've gone above and beyond for customers in the past, aligning with bloobloom's goal of achieving 100% WOW.
Showcase Your Communication Skills:Since the role requires excellent verbal and written communication, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly tone that reflects your personality while remaining professional.
How to prepare for a job interview at bloobloom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers, as this aligns perfectly with bloobloom's goal of achieving 100% WOW.
✨Demonstrate Product Knowledge
Familiarise yourself with bloobloom's products, especially their lenses and frames. Be prepared to discuss their features and benefits during the interview, as showcasing your knowledge will demonstrate your commitment to the role.
✨Emphasise Teamwork and Creativity
Highlight your ability to work well in a team and your creative problem-solving skills. Discuss instances where you've collaborated with others to improve customer service or introduced innovative ideas that enhanced the customer experience.
✨Prepare for Multitasking Scenarios
Since the role involves handling multiple channels of communication, be ready to discuss how you manage your time and prioritise tasks. Share specific examples of how you've successfully juggled various responsibilities in a fast-paced environment.
