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For Companies At a Glance
- Tasks: Engage with customers via chat, email, and social media to provide exceptional service.
- Company: Join bloobloom, a fresh startup revolutionising the eyewear shopping experience.
- Benefits: Enjoy free glasses, discounts for friends, and a vibrant team culture.
- Why this job: Be part of a creative team focused on making customer interactions fun and impactful.
- Qualifications: Must have customer service experience and excellent communication skills.
- Other info: Located in Notting Hill, just a short walk from Portobello Road.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for full-time Customer Service positions to join our Customer Experience team based at our Notting Hill offices. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.
At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate-neutral certified, and donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple: 100% WOW.
If you have a cool personality and want to work with other awesome individuals for a great company, this is the job for you!
Key Responsibilities:- Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms
- Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
- Oversee the complete lifecycle of orders and provide consistent after-sales assistance
- Be the voice of the customer and advocate for customer needs/issues cross-departmentally
- Be creative and constantly consider new ways to help us provide the best possible customer service
- Convert customers into bloobloom advocates
- You’re a passionate people person and like engaging with customers
- You’re driven and self-motivated - you want to excel at what you do!
- You thrive in a multitasking environment and can organise your time efficiently
- You believe in understanding a customer’s pain, building value and solving problems
- You are a team player who works and engages with others to achieve results
- You are a strategic thinker and like to offer new ideas/solutions to improve things
- Relevant experience in a communications or customer-facing role
- Educated to university degree level or equivalent
- Fluent English speaker with exceptional verbal, written and general communication skills
- Comfortable in a digital environment
- Previous experience in the Optical industry would be a bonus
- Opportunity to join a fast-growing and ambitious startup
- Work with a friendly team of highly motivated individuals
- Exceptional scope for progression and development
- An environment where you are listened to and can actually have an impact
- Great West London location - 4 min walk to Portobello Road
- Spacious and modern offices, with excellent facilities
- Regular company socials and events
- Perks for employees and up to 10 family members and friends
- Free spectacles and sunglasses for you, and discounts for family and friends
- 22-day Holiday + Bank Holidays
- Competitive salary depending on experience
- Type of contract: Full-time, office-based
- Location: London, United Kingdom
- Working Hours: 40 hours per week, Monday to Friday
Customer Service Representative employer: bloobloom
Contact Detail:
bloobloom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with bloobloom's products and values. Understanding their unique approach to customer service and the ethical practices they uphold will help you connect with the team and demonstrate your enthusiasm during any conversations.
✨Tip Number 2
Showcase your communication skills by engaging with bloobloom on social media. Comment on their posts or share your thoughts about their products. This not only demonstrates your interest but also gives you a chance to show off your personality.
✨Tip Number 3
Prepare for the interview by thinking of creative solutions to common customer service challenges. Being able to present innovative ideas will highlight your strategic thinking and problem-solving abilities, which are key traits they’re looking for.
✨Tip Number 4
Network with current or former employees of bloobloom if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach and making a strong impression.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand bloobloom's mission and values. Highlight your alignment with their focus on customer experience and ethical practices in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or communications roles. Emphasise any skills that demonstrate your ability to engage with customers and solve problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, aligning with bloobloom's goal of 100% WOW.
Showcase Your Communication Skills: Since exceptional communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your enthusiasm for the position and your understanding of the optical industry.
How to prepare for a job interview at bloobloom
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
✨Demonstrate Product Knowledge
Familiarise yourself with bloobloom's products, including lenses and frames. Be prepared to discuss their features and benefits, as this will show your commitment to the role and the company.
✨Be Creative in Problem-Solving
Think of innovative ways to enhance customer service. During the interview, share any ideas you have that could help improve customer interactions or streamline processes at bloobloom.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team. Provide examples of how you've collaborated with others to achieve common goals, as this aligns with bloobloom's values of teamwork and engagement.
