Monitoring Officer (Agencies & Co-ops) in London

Monitoring Officer – Housing Team (Hexagon)Are you looking to utilise your excellent administrative and communication skills to monitor and advise Hexagon\’s specialist agencies and co‐ops to ensure that they provide a good‐quality housing management service to Hexagon\’s tenants and residents? If so, this could be the role for you. We are looking for a Monitoring Officer to join our dynamic Housing Team to provide a proactive monitoring service, support and assistance to agency‐managed and co‐op schemes.

Responsibilities

• Monitor and assess the performance of specialist agencies and co‐op schemes.
• Analyse performance information and advise on improvements.
• Support agency managers in meeting housing standards and regulatory requirements.
• Provide training and supervision where required.

Qualifications

A proven background in housing (or a relevant qualification and placement)

An awareness of current housing issues and the needs of vulnerable people

Knowledge of landlord and tenant rights and responsibilities

Ability to monitor and analyse performance information

Good IT skills (MS Office and databases)

Excellent verbal and written communication skills

Excellent organisational skills

Benefits

Training and supervision to help you achieve your full potential

Excellent package including pension scheme, 3 × life assurance, private medical insurance

Flexible hybrid working (minimum 1 day per week office based)

26 days annual leave

About HexagonHexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40 m, 120 staff and over 4 000 homes, Hexagon is continually improving the quality and range of our affordable homes and services.

How to ApplyFor further details and how to apply, please visit our website hexagon.org.uk . No agencies.

Interview & Closing DatesClosing Date: Sunday 25th January 2026Interviews will take place on Friday 6th February 2026

AccessibilityWe are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact 0208 768 7941.

Legal NoticeWe are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.

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