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- Tasks: Join us as an Administrator, providing top-notch customer service and supporting our sales team.
- Company: Blocktech MEP is a thriving family-run firm of Chartered Surveyors & Engineers with 18 years of success.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and fun social events throughout the year.
- Why this job: Be part of a supportive team where your contributions matter and build lasting client relationships.
- Qualifications: Experience in customer service and administration, with strong communication and organisational skills required.
- Other info: Work hours are Monday to Friday, 8:45 AM to 5:00 PM, in a friendly office environment.
Blocktech MEP are currently looking for an Administrator & PA to join our client in their independent practice of Chartered Surveyors & Engineers. They are a well-established family firm which has grown from strength to strength over the last 18 years, whilst maintaining the original values. They offer a range of services including building surveys, structural inspections, party wall matters, structural design, and valuations.
Role responsibilities:
- The successful candidate will need to be committed to delivering top customer service, greeting the customers in a welcoming, enthusiastic, and professional telephone manner.
- Answering inbound telephone calls whilst providing exceptional customer service and assisting clients.
- Supporting the sales team with administration duties and taking payments.
- Dealing with customer enquiries and booking survey dates to support the sales team.
- Building customer relationships and inspiring confidence to encourage repeat business.
- Invoicing Clients, updating accounts software and keeping the CRM up to date.
- Maintaining office systems, including online data management, and filing.
- General PA duties for the Director and Office manager.
Necessary requirements or attributes:
- Experience in customer service and administration.
- Basic accounting skills or previous basic experience using accounting software.
- Excellent written and verbal communication skills.
- Good telephone manner and the ability to build rapport with clients.
- Good attention to detail & IT Literate.
- Outstanding organisational and interpersonal skills.
If successful, you will receive the following:
- 8:45 - 17:00 Monday to Friday.
- £28,500 - £30,000 Salary.
- 28 days annual leave (including bank holidays).
- Staff and client social events, including Marketing, Xmas and Summer Parties.
The job role responsibilities listed in this advertisement are only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
Administrator employer: Blocktech MEP
Contact Detail:
Blocktech MEP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the company’s values and services. Blocktech MEP prides itself on its family-oriented approach and strong customer service, so demonstrating your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Practice your telephone skills before applying. Since the role requires a professional and enthusiastic telephone manner, consider role-playing scenarios with friends or family to build your confidence in handling customer calls.
✨Tip Number 3
Research common software used in administration and accounting. Being familiar with CRM systems and basic accounting software will not only help you in the role but also show your proactive approach to learning and adapting.
✨Tip Number 4
Network with current or former employees if possible. Engaging with people who have experience in the company can provide valuable insights into the work culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any roles where you demonstrated excellent communication skills and attention to detail, as these are key for the Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to building customer relationships.
Highlight Relevant Skills: In your application, clearly outline your basic accounting skills and any experience with accounting software. This will show that you meet the necessary requirements for the role and can support the sales team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Blocktech MEP
✨Showcase Your Customer Service Skills
Since the role requires exceptional customer service, prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain professional and enthusiastic, even in challenging situations.
✨Demonstrate Organisational Abilities
The position involves maintaining office systems and supporting the sales team. Be ready to discuss your organisational skills and any tools or methods you use to keep tasks on track. Mention specific experiences where your organisation made a difference.
✨Familiarise Yourself with Basic Accounting
As basic accounting skills are necessary, brush up on your knowledge of accounting software and invoicing processes. Be prepared to discuss any relevant experience you have, even if it's from previous roles or coursework.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
