VIP Market Lead | London, UK

Blockchain.com is the world's leading platform for digital assets, powering billions in transactions and enabling global financial access. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. As we expand our global footprint, we are seeking a highly entrepreneurial and strategic Market Lead to grow PnL on our most important customer segment: VIPs. Reporting to the Vice President of Product, this role acts as the functional lead of the market - responsible for defining the program and growing its PnL.

WHAT YOU WILL DO

• Define and Drive VIP Strategy
  Develop and lead the firm's VIP program strategy, aligning it with broader business goals. Analyze customer segments, operational gaps, and growth opportunities to significantly impact P&L performance. Partner closely with the VP of Product to align on strategy, roadmap, and resource allocation.
• Shape Product and Influence Stakeholders
  Leverage deep local knowledge and user empathy to inform product positioning, market fit, messaging, and feature prioritization. Advocate for VIP-focused initiatives across the organization, ensuring cross-functional alignment and prioritization.
• Execute and Optimize the VIP Program
  Design and refine operational processes to drive measurable outcomes in segment-specific P&L growth. Own and deepen relationships with VIP clients, ensuring excellence at every touchpoint-from onboarding to trading inquiries. Represent the firm externally through thought leadership, including speaking at industry events and hosting weekly crypto meetups.
• Build and Expand Growth Channels
  Proactively identify and engage potential VIP clients to improve retention and drive seamless program conversion. Discover and execute new acquisition channels tailored to high-value clients. Collaborate with marketing to ensure effective execution of campaigns targeted at VIPs.
• Scale and Operationalize
  Establish and monitor key performance indicators to track program success and drive continuous improvement. Identify risks, surface market-specific insights, and escalate high-impact opportunities to executive leadership. Stay agile and responsive to rapidly shifting market conditions and competitive dynamics.

WHO YOU ARE

• A proactive builder and operator with a track record of launching high-impact initiatives in fast-paced, ambiguous environments.
• Experienced in digital financial products, fintech, or emerging technologies.
• Data-driven and results-oriented, with strong analytical capabilities.
• Globally minded and culturally adaptable, able to collaborate across diverse teams and markets.
• A clear communicator and effective influencer across functions.
• Strategic and hands-on-you think big and execute relentlessly.

WHAT YOU WILL NEED

• Bachelor's degree required; advanced degree preferred.
• 5 years in business development, strategy, operations, or general management.
• Previous experience in crypto, fintech, or technology-driven sectors is highly desirable.
• Ability to work flexibly across time zones and market conditions.
• Willingness to travel to lead on-the-ground efforts and build local relationships.

WHY JOIN US

• Own and drive the success of an entire market.
• Be part of a mission-driven company that is shaping the future of global finance.
• Work with some of the brightest minds in crypto, technology, and operations.
• Enjoy flexible work policies, competitive compensation, and opportunities for personal and professional growth.

COMPENSATION & PERKS

• Full-time salary based on experience and meaningful equity in an industry-leading company.
• This is a hybrid role based in our London office, with a mandatory in-office presence four days per week.
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.
• ClassPass Unlimited vacation policy; work hard and take time when you need it.
• Apple equipment.
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field.
• Flexible work culture.

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship.