At a Glance
- Tasks: Help small businesses thrive by managing accounts and providing tailored solutions.
- Company: Join Square, a leader in innovative payment solutions and business growth.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Be part of a diverse team committed to building an inclusive economy.
- Why this job: Make a real impact on small businesses while growing your career in a dynamic environment.
- Qualifications: 2-3 years in sales or account management with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Since we opened our doors in 2009, the world of commerce has evolved immensely and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated omnichannel solutions to help sellers sell online, manage inventory, offer buy now pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale so merchants can access a business loan and manage their cash flow in one place.
Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today we are a partner to sellers of all sizes, from large enterprise-scale businesses with complex operations to sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business and we are helping sellers worldwide do the same.
Join the Square Account Management team and help our merchants grow their business! The Account Management team helps merchants get the most out of Square through product education, business advice, and introducing new features. Our team is hiring an SMB Account Manager who is passionate about helping business owners succeed. You will be responsible for nurturing relationships and finding creative ways to make Square products work for a complex array of customers. You will identify ways to expand collaboration with customers and act as an internal advocate for decision makers in your book of business. You will report to the SMB Account Manager Lead and this role is London based.
You Will:
- Be responsible for growing and retaining a multi-million dollar GPV customer base.
- Understand customer needs to help achieve their business goals through Square.
- Cross sell and upsell products and features by discovering customer leads.
- Effectively and strategically address customer concerns and issues.
- Help grow our managed accounts program.
- Work with our Sales Support and Product teams to make sure customers have the best possible experience across all aspects of Square.
- Support account management peers by taking on a product specialization, becoming an expert on a product or process, and delivering feedback to PMs.
You Have:
- 2 - 3 years experience in Sales / Account Management or a related field.
- Experience discovering and closing sales opportunities and building client relationships.
- Experience successfully managing a pipeline to achieve revenue targets.
- Strong interest in business operations and strategy.
- Excellent organizational, analytical, written, and verbal communication skills.
- Passion and knowledge about how new technologies can help better serve small and medium size businesses.
- Entrepreneurial spirit.
- Experience with Salesforce is a plus.
- A BA / BS or relevant experience.
We're working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible.
Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page.
Employment Type: Full Time
Experience: years
Vacancy: 1
SMB Account Manager employer: Block
Square is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the SMB Account Manager role based in London. Employees benefit from comprehensive training, opportunities for professional growth, and a commitment to innovation that empowers them to support small and medium-sized businesses effectively. With a focus on collaboration and employee well-being, Square not only values its team members but also encourages them to contribute to a meaningful mission of building a more inclusive economy.
StudySmarter Expert Advice🤫
We think this is how you could land SMB Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an SMB Account Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by researching Square and its products inside out. Understand how they help businesses grow and think of ways you can contribute to that mission. Show them you’re not just another candidate, but someone who genuinely cares about helping merchants succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your sales achievements and how you've helped clients in the past. This is your chance to shine, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Square. Let’s get you that SMB Account Manager position!
We think you need these skills to ace SMB Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the SMB Account Manager role. Highlight your experience in sales and account management, and don’t forget to showcase any relevant achievements that demonstrate your ability to grow and retain customer relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping businesses succeed and how your skills align with our mission at Square. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to demonstrate your analytical skills through examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Block
✨Know Your Square Products
Before the interview, make sure you have a solid understanding of Square's products and services. Familiarise yourself with how they can benefit small and medium-sized businesses. This will not only show your enthusiasm but also help you discuss how you can assist merchants in utilising these tools effectively.
✨Showcase Your Relationship-Building Skills
As an SMB Account Manager, nurturing relationships is key. Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your ability to understand customer needs and how you’ve helped them achieve their business goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a merchant might face and how you would address them using Square’s offerings. This will demonstrate your strategic thinking and ability to provide tailored solutions.
✨Emphasise Your Passion for Technology
Square is all about leveraging technology to empower businesses. Be ready to discuss your interest in new technologies and how they can enhance business operations. Share any relevant experiences where you've used tech to drive results, as this aligns perfectly with the role.
