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- Tasks: Manage escalated customer complaints and ensure compliance with policies.
- Company: Dynamic financial services company based in Manchester.
- Benefits: Competitive salary, flexible working hours, and career development opportunities.
- Why this job: Make a real difference in customer satisfaction while growing your skills.
- Qualifications: 1-2 years of customer service experience and strong communication skills.
- Other info: Collaborative environment with exposure to various technologies.
The predicted salary is between 28800 - 43200 £ per year.
A financial services company in Manchester is seeking a dedicated team member for its Internal Dispute Resolution team. The role involves managing escalated customer complaints while ensuring compliance with internal policies and regulatory obligations.
The ideal candidate will have 1-2 years of customer service experience, specifically in escalations, and should exhibit strong communication skills.
This position offers the opportunity to work with multiple technologies and collaborate with various teams to enhance customer satisfaction.
Global Escalations Specialist - Customer Complaints in Manchester employer: Block
Contact Detail:
Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Escalations Specialist - Customer Complaints in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the financial services sector, especially those who have worked in customer complaints. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising common escalation scenarios. Think about how you would handle tricky customer complaints and be ready to share your thought process. This shows you’re not just a talker but a doer!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the technologies used in customer service and escalations. Mentioning specific tools during your interview can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Global Escalations Specialist - Customer Complaints in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in escalations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about managing customer complaints and how your background makes you a perfect fit for our Internal Dispute Resolution team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Block
✨Know Your Stuff
Make sure you understand the ins and outs of customer complaints and escalations. Brush up on the company's internal policies and regulatory obligations, as this will show that you're serious about compliance and can handle the role effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experience where you successfully resolved customer issues. Practise articulating these scenarios clearly, highlighting how you managed to keep customers satisfied while adhering to company policies.
✨Familiarise Yourself with Technologies
Get to know the technologies commonly used in customer service and dispute resolution. If you have experience with specific tools or software, be ready to discuss how you've used them to enhance customer satisfaction in previous roles.
✨Team Player Mindset
This role involves collaboration with various teams, so be prepared to talk about your experience working in a team environment. Share examples of how you’ve contributed to team success and how you handle conflicts or differing opinions within a group.
