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- Tasks: Manage and resolve escalated customer complaints in a dynamic environment.
- Company: Global payment solutions company based in Manchester.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 1-2 years of customer service experience and strong communication skills.
- Other info: Fast-paced role with a focus on excellence in customer interactions.
The predicted salary is between 28800 - 48000 £ per year.
A global payment solutions company in Manchester is seeking a dedicated Customer Service Escalation Specialist. In this role, you will manage and resolve escalated customer complaints while collaborating with onshore and offshore teams.
Ideal candidates will have:
- 1-2 years of customer service experience
- Strong communication skills
- A background in regulated financial services
This position offers the chance to work in a fast-paced environment while fostering excellence across customer interactions.
Global Customer Escalation & Resolution Specialist in Manchester employer: Block
Contact Detail:
Block Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Customer Escalation & Resolution Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. We want to show how we handle escalated complaints and demonstrate our communication skills effectively.
✨Tip Number 3
Research the company’s values and recent news. This will help us tailor our responses during the interview and show that we’re genuinely interested in their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Global Customer Escalation & Resolution Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in regulated financial services. We want to see how your skills align with the role of a Customer Service Escalation Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about resolving customer complaints and how you can contribute to our team. Keep it concise but impactful.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Block
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a regulated financial environment. Be ready to discuss how you've handled escalated complaints in the past and what strategies you used to resolve them.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively.
✨Familiarise Yourself with the Company
Research the global payment solutions company thoroughly. Understand their services, values, and any recent news. This will not only help you answer questions but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific examples from your previous experience where you successfully resolved customer issues, particularly in high-pressure situations.
