At a Glance
- Tasks: Lead and oversee residential block and estate management operations with a focus on compliance and service excellence.
- Company: Established property consultancy regulated by RICS, offering a dynamic work environment.
- Benefits: Competitive salary, bonus scheme, generous holiday, private healthcare, and professional development opportunities.
- Other info: Flexible hybrid working with travel to regional office and site visits as required.
- Why this job: Make a real impact in property management while leading a high-performing team.
- Qualifications: 5+ years in residential block management, strong leadership, and knowledge of building safety legislation.
The predicted salary is between 65000 - 75000 £ per year.
A senior leadership role responsible for overseeing large‐scale residential block and estate management operations, ensuring compliance, service excellence, financial control, and team performance across a complex and evolving portfolio. This role requires oversight of leasehold property operations, contractor delivery, and resident safety across a large managed residential and mixed‐use portfolio. The postholder must meet professional and regulatory standards relevant to residential property management. All candidates will be required to pass pre‐employment screening, including a credit check.
This organisation is a long‐established, multi‐disciplinary property consultancy regulated by the Royal Institution of Chartered Surveyors (RICS). The residential block and estate management division is responsible for managing a large portfolio of residential units across multiple UK regions, with continued growth ambitions. The Head of Block & Estate Management provides senior leadership and strategic direction across the residential and mixed‐use portfolio. The role ensures high standards of operational delivery, compliance, customer service, and team performance. The postholder will lead a team of Property Managers, strengthening systems, governance, and service consistency while acting as a trusted advisor to clients, resident management companies, developers, freeholders, and leaseholders.
Key Accountabilities
- Strategic Leadership & Operational Oversight
- Lead the Block & Estate Management function with clear strategy, priorities, and service standards
- Manage and develop a team of Property Managers
- Contribute to senior leadership strategy across the Property Management division
- Service Delivery & Portfolio Management
- Oversee day‐to‐day management of residential blocks and estates
- Ensure compliance with management agreements and legislation
- Oversee inspections, maintenance programmes, and resident engagement
- Manage complex schemes, including those requiring remediation or safety interventions
- Monitor and deliver SLA performance and reporting
- Compliance, Building Safety & Risk Management
- Ensure compliance with all relevant legislation and codes of practice
- Lead on building safety obligations across the portfolio
- Oversee fire safety, risk assessments, and remedial works
- Manage higher‐risk buildings and associated regulatory requirements
- Coordinate cladding and fire safety remediation programmes
- Ensure all statutory obligations are met, documented, and reviewed
- Client & Stakeholder Management
- Act as senior contact for client boards, freeholders, developers, and leaseholders
- Lead AGMs, client meetings, and site inspections
- Communicate complex building safety matters clearly and confidently
- Manage escalations, complaints, and tribunal‐related matters
- Financial Oversight
- Oversee service charge budgeting and expenditure control
- Work with finance teams on reporting and forecasting
- Support major works planning and reserve fund management
- Monitor income and cost controls across portfolios
- Systems, Processes & Continuous Improvement
- Drive consistency in systems, processes, and documentation
- Improve compliance tracking and reporting systems
- Utilise property management systems (including QUBE or equivalent)
- Use data and KPIs to improve performance and decision‐making
- Team Leadership & Development
- Lead, mentor, and develop a high‐performing team
- Promote accountability, performance standards, and professional growth
- Ensure training on compliance and building safety responsibilities
- Support staff wellbeing and retention
- Business Development & Growth
- Support onboarding of new clients and developments
- Contribute to bids and business development activity
- Identify opportunities to improve service delivery and portfolio growth
Requirements
- Minimum 5 years' experience in residential block, estate, or asset management
- Proven leadership experience managing property management teams
- Strong understanding of leasehold legislation and regulatory frameworks
- Experience working with resident management companies, developers, and freeholders
- Strong knowledge of building safety legislation and compliance requirements
- Experience with major works and complex residential portfolios
- Exposure to cladding or fire safety remediation projects is highly desirable
- Strong stakeholder management and communication skills
- Commercial awareness with experience managing budgets and contractors
- Highly organised with the ability to manage multiple priorities
- Professional qualifications such as TPI, RICS (or equivalent) desirable
- IOSH or NEBOSH qualification advantageous
Benefits
- Salary £65,000–£75,000 depending on experience
- Bonus scheme (up to 10% of salary)
- 5 weeks holiday plus bank holidays
- Birthday day off
- 4 wellbeing days per year
- Pension scheme
- Private healthcare and dental cover
- Employee assistance and wellbeing programmes
- Homeworking support and IT equipment provided
- Reward and benefits platform
- Free parking at main office locations
- Professional development opportunities
Contact
Matty Stratton
020 3900 0401
matty@blockrecruit.co.uk
Head of Block & Estate Management in Norwich employer: Block Recruit
Join a long-established, multi-disciplinary property consultancy that prioritises employee wellbeing and professional growth. With flexible hybrid working arrangements and a strong focus on team performance, this role offers an excellent opportunity to lead a dedicated team in the East of England while enjoying competitive benefits such as a bonus scheme, private healthcare, and generous holiday allowances. The company fosters a collaborative work culture, ensuring that employees are supported in their career development and have access to resources that promote both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Block & Estate Management in Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its portfolio. Understand their values and recent projects, especially in residential block and estate management. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Head of Block & Estate Management. Highlight your leadership skills and any successful projects you've managed, especially those involving compliance and resident safety.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Head of Block & Estate Management in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the Head of Block & Estate Management role. Highlight your leadership experience and knowledge of residential property management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention any relevant projects or achievements that showcase your expertise.
Showcase Your Compliance Knowledge:Since compliance is key in this role, make sure to emphasise your understanding of leasehold legislation and building safety requirements. We want to see that you’re up to date with the latest regulations and can manage risks effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Block Recruit
✨Know Your Stuff
Make sure you brush up on your knowledge of residential block and estate management. Familiarise yourself with leasehold legislation, building safety compliance, and the specific challenges faced in managing large portfolios. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Leadership Skills
As a senior role, they’ll be looking for strong leadership qualities. Prepare examples of how you've successfully led teams, managed complex projects, and improved service delivery. Highlight your experience in mentoring and developing team members to show you can inspire and elevate those around you.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage compliance issues or handle resident complaints. Be ready to explain your thought process and the outcomes of your actions.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you’ve effectively engaged with clients, freeholders, and resident management companies. Prepare to share specific instances where you’ve navigated complex stakeholder relationships and resolved conflicts, as this is crucial for the role.
