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- Tasks: Provide exceptional customer service and support to residents and colleagues in a fast-paced environment.
- Company: Join a prestigious property management company in South West London.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive team.
- Other info: Dynamic role with opportunities for growth and learning in the property sector.
- Why this job: Make a real difference in residents' lives while building your career in property management.
- Qualifications: Previous administration experience and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking to recruit an Estate Assistant to work on prestigious residential developments in South West London. In this role you'll provide exceptional customer service to a wide variety of residents, leaseholders, clients, contractors and colleagues. This is a varied and fast-paced position where you'll take ownership of queries and see them through to completion with the full support of your colleagues.
DUTIES:
- Client/Customer Liaison: Deliver excellent customer services forming relationships with internal and external clients, and deal with all queries and correspondence in a professional and timely manner.
- Estate Liaison: Provide support and assistance to the Estate Manager and general staff in an agreed time frame.
- Customer Service: Continuously pursue “Excellence in Customer Service”, looking for ways and ideas to improve the Company’s service, and accepting progressive change as a part of the office routine.
- Estate Office Enquiries/Communication: Handle telephone and email enquiries in relation to the development. Act as first point of contact for leaseholders, letting agents, contractors and developer enquiries, ensuring all administration is resolved or expedited to the Estate Manager, maintenance or cleaning team. Record and update all interactions via in-house systems if required. Communicate relevant updates with residents via Estate and Qube system - residents portal.
- Administration/Data Input: Accurate record keeping, filing and updating of important information on Company's systems. Utilise the Property Management system - QUBE correctly and ensure all tasks are completed in a timely manner. Maintain an accurate database for the property details of properties managed.
- Key Waivers: Ensure accurate records and safe storage of residents and estate keys.
- Sundry and ad hoc orders: Manage petty cash and petty cash returns for top up, ensuring safety of the card and accurate record keeping including receipts.
- Budget: Raise Purchase Orders, forward them onto contractors and file accordingly.
- Repairs and Maintenance: Act as the first point of contact for all repairs, informing the Estate Manager and adopting agreed procedures. Ensure contractors follow H&S, provide, sign and adhere to their RAMS. Liaise with contractors to schedule repairs and maintenance visits, ensuring that works are completed within the given timeframe. Ensure that all contractors working on site are signed in, issued with permits to work, and sign in and out of keys and access fobs.
- Health & Safety: Follow all company's H&S procedures. Ensure CoSHH is adhered to by all staff, and that all documents are updated as necessary. Accurately populate incidents reported by customers and employees where ‘Accidents’ have occurred, ensuring that full details are logged on the system and as per procedure.
- Insurance: Log and track all ongoing claims, oversee insurance claim completions, keep the Estate Manager informed at all times and provide recommendations on any learns to reduce claims in the future. Ensure all insurance certificates have been saved by the insurance department.
- Staff: Deal with staff queries and organise cover as per company's procedure.
- Data Integrity Updating: Update QUBE and other key information systems with new and amended information as received relating to customer records; purchase ledger, workflow tasks, insurance etc.
- Meter Readings: Provide meter readings to residents as per procedure. Undertake landlords readings and blocks readings and log them on Qube system.
- Other Commensurate Duties: Carry out such other tasks as may from time to time be reasonably required.
PERSON SPECIFICATION:
- Previous administration experience is essential.
- Property sector experience is required.
- Excellent communication skills and a professional telephone manner.
- A willingness to learn.
- Able to demonstrate the ability to problem solve and to work through difficult scenarios whilst also knowing when to seek help.
- A high level of accuracy and attention to detail when inputting data onto the system.
- IT literate in Microsoft Office. Experience in QUBE is ideal but not essential; training will be given on the Property Management system.
- Good organisation skills and able to prioritise workload.
- Ability to work under pressure to tight deadlines in a fast-paced environment.
- Ability to work well in a team.
Assistant Estate Manager in London employer: Block Recruit
Contact Detail:
Block Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estate Manager in London
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with residents and contractors, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your proactive attitude and readiness to tackle challenges head-on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your enthusiasm for the position. Plus, it shows that you’re organised and professional!
We think you need these skills to ace Assistant Estate Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Estate Manager role. Highlight your previous administration experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since this role is all about exceptional customer service, don’t hold back! Share specific examples of how you've gone above and beyond for clients or colleagues in the past. We love hearing about your experiences and how you handle queries.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Block Recruit
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Estate Manager inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like customer service and communication skills. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about specific situations where you resolved issues or improved service. This will demonstrate your ability to handle queries professionally and effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle various scenarios related to the role. Practice responses to questions like how you would deal with a difficult resident or manage multiple tasks under pressure. This will show your problem-solving skills and ability to work in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.