At a Glance
- Tasks: Provide exceptional customer service and support to residents and colleagues in a fast-paced environment.
- Company: Join a prestigious property management company in South West London.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive team.
- Other info: Dynamic role with opportunities for growth and development in the property sector.
- Why this job: Make a real difference in residents' lives while building your career in property management.
- Qualifications: Previous admin experience, excellent communication skills, and a willingness to learn.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit an Estate Assistant to work on prestigious residential developments in South West London. In this role, you will provide exceptional customer service to a wide variety of residents, leaseholders, clients, contractors, and colleagues. This is a varied and fast-paced position where you will take ownership of queries and see them through to completion with the full support of your colleagues.
DUTIES:
- Client/Customer Liaison: Deliver excellent customer services forming relationships with internal and external clients alike, and deal with all queries and correspondence in a professional and timely manner.
- Estate Liaison: Provide support and assistance to the Estate Manager and general staff in an agreed time frame.
- Customer Service: Continuously pursue “Excellence in Customer Service”, looking for ways and ideas to improve the Company’s service, and accepting progressive change as a part of the office routine.
- Estate Office Enquiries/Communication: Handle telephone and email enquiries in relation to the development. Act as the first point of contact for leaseholders, letting agents, contractors, and developer telephone and email enquiries, ensuring all administration in relation to such enquiries are resolved and/or expedited to the Estate Manager, maintenance, or cleaning team. Record and update all interactions via in-house systems if required. Fully and promptly communicate any relevant updates with residents via Estate and Qube system - residents portal.
- Administration/Data Input: Accurate record keeping, filing, and updating of important information on the Company’s systems. Utilise the Property Management system - QUBE correctly and ensure all tasks are completed in a timely manner. Maintain an accurate database for the property details of properties managed.
- Key Waivers: Ensure accurate records and safe storage of residents and estate keys.
- Sundry and Ad Hoc Orders: Manage petty cash and petty cash returns for top-up, ensuring safety of the card and accurate record keeping including receipts.
- Budget: Raise Purchase Orders, forward them onto contractors, and file accordingly.
- Repairs and Maintenance: Act as the first point of contact for all repairs, informing the Estate Manager and adopting agreed procedures. Ensure contractors follow H&S, provide, sign, and adhere to their RAMS. Liaise with contractors to schedule repairs and maintenance visits, ensuring that works are completed within the given timeframe. Ensure that all contractors working on site are signed in, issued with permits to work, and sign in and out of keys and access fobs.
- Health & Safety: Follow all company’s H&S procedures. Ensure CoSHH is adhered to by all staff, and that all documents are updated as necessary and required. Accurately populate incidents as reported by customers and employees where ‘Accidents’ have occurred, ensuring that full details are logged on the system and as per procedure.
- Insurance: Log and track all ongoing claims, oversee insurance claim completions, keep the Estate Manager informed at all times, and provide recommendations on any learns to reduce claims in the future. Ensure all insurance certificates have been saved by the insurance department.
- Staff: Deal with staff queries and organise cover as per company’s procedure.
- Data Integrity Updating: Update QUBE and other key information systems with new and amended information as and when received relating to customer records; purchase ledger, workflow tasks, insurance etc.
- Meter Readings: Provide meter readings to residents as per procedure. Undertake landlords readings and blocks readings and log them on the Qube system.
- Other Commensurate Duties: Carry out such other tasks as may from time to time be reasonably required.
PERSON SPECIFICATION:
- Previous administration experience is essential.
- Property sector experience is required.
- Excellent communication skills and a professional telephone manner.
- A willingness to learn.
- Able to demonstrate the ability to problem solve and to work through difficult scenarios whilst also knowing when to seek help.
- A high level of accuracy and attention to detail when inputting data onto the system.
- IT literate in Microsoft Office. Experience in QUBE is ideal but not essential; training will be given on the Property Management system.
- Good organisation skills and able to prioritise workload.
- Ability to work under pressure to tight deadlines in a fast-paced environment.
- Ability to work well in a team.
Assistant Estate Manager in Hounslow employer: Block Recruit
At Block Recruit, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and professional growth. Our prestigious London developments provide a unique opportunity to work in a vibrant environment, where employees are supported through continuous training and development, ensuring they thrive in their roles. With a commitment to excellence and a focus on employee well-being, we create a rewarding workplace for those looking to make a meaningful impact in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Estate Manager in Hounslow
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Block Recruit.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Block Recruit? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Block Recruit's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Assistant Estate Manager in Hounslow
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Assistant Estate Manager role at Block Recruit, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Block Recruit
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Block Recruit operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Block Recruit. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Block Recruit.
