At a Glance
- Tasks: Provide exceptional customer service and support to residents and colleagues in a fast-paced environment.
- Company: Join a prestigious property management company in South West London.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive team.
- Other info: Dynamic role with opportunities for growth and development in the property sector.
- Why this job: Make a real difference in residents' lives while building your career in property management.
- Qualifications: Previous admin experience, excellent communication skills, and a willingness to learn.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit an Estate Assistant to work on prestigious residential developments in South West London. In this role, you will provide exceptional customer service to a wide variety of residents, leaseholders, clients, contractors, and colleagues. This is a varied and fast-paced position where you will take ownership of queries and see them through to completion with the full support of your colleagues.
DUTIES:
- Client/Customer Liaison: Deliver excellent customer services forming relationships with internal and external clients alike, and deal with all queries and correspondence in a professional and timely manner.
- Estate Liaison: Provide support and assistance to the Estate Manager and general staff in an agreed time frame.
- Customer Service: Continuously pursue “Excellence in Customer Service”, looking for ways and ideas to improve the Company’s service, and accepting progressive change as a part of the office routine.
- Estate Office Enquiries/Communication: Handle telephone and email enquiries in relation to the development. Act as the first point of contact for leaseholders, letting agents, contractors, and developer telephone and email enquiries, ensuring all administration in relation to such enquiries are resolved and/or expedited to the Estate Manager, maintenance, or cleaning team. Record and update all interactions via in-house systems if required. Fully and promptly communicate any relevant updates with residents via Estate and Qube system - residents portal.
- Administration/Data Input: Accurate record keeping, filing, and updating of important information on the Company’s systems. Utilise the Property Management system - QUBE correctly and ensure all tasks are completed in a timely manner. Maintain an accurate database for the property details of properties managed.
- Key Waivers: Ensure accurate records and safe storage of residents and estate keys.
- Sundry and Ad Hoc Orders: Manage petty cash and petty cash returns for top-up, ensuring safety of the card and accurate record keeping including receipts.
- Budget: Raise Purchase Orders, forward them onto contractors, and file accordingly.
- Repairs and Maintenance: Act as the first point of contact for all repairs, informing the Estate Manager and adopting agreed procedures. Ensure contractors follow H&S, provide, sign, and adhere to their RAMS. Liaise with contractors to schedule repairs and maintenance visits, ensuring that works are completed within the given timeframe. Ensure that all contractors working on site are signed in, issued with permits to work, and sign in and out of keys and access fobs.
- Health & Safety: Follow all company’s H&S procedures. Ensure CoSHH is adhered to by all staff, and that all documents are updated as necessary and required. Accurately populate incidents as reported by customers and employees where ‘Accidents’ have occurred, ensuring that full details are logged on the system and as per procedure.
- Insurance: Log and track all ongoing claims, oversee insurance claim completions, keep the Estate Manager informed at all times, and provide recommendations on any learns to reduce claims in the future. Ensure all insurance certificates have been saved by the insurance department.
- Staff: Deal with staff queries and organise cover as per company’s procedure.
- Data Integrity Updating: Update QUBE and other key information systems with new and amended information as and when received relating to customer records; purchase ledger, workflow tasks, insurance etc.
- Meter Readings: Provide meter readings to residents as per procedure. Undertake landlords readings and blocks readings and log them on the Qube system.
- Other Commensurate Duties: Carry out such other tasks as may from time to time be reasonably required.
PERSON SPECIFICATION:
- Previous administration experience is essential.
- Property sector experience is required.
- Excellent communication skills and a professional telephone manner.
- A willingness to learn.
- Able to demonstrate the ability to problem solve and to work through difficult scenarios whilst also knowing when to seek help.
- A high level of accuracy and attention to detail when inputting data onto the system.
- IT literate in Microsoft Office. Experience in QUBE is ideal but not essential; training will be given on the Property Management system.
- Good organisation skills and able to prioritise workload.
- Ability to work under pressure to tight deadlines in a fast-paced environment.
- Ability to work well in a team.
Assistant Estate Manager in Hounslow employer: Block Recruit
As an Assistant Estate Manager in South West London, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and professional growth. Our company fosters a collaborative culture where your contributions are valued, and we offer comprehensive training opportunities to enhance your skills, ensuring you can excel in your role while making a meaningful impact on the community we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Estate Manager in Hounslow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine during the actual interview.
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Estate Manager in Hounslow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Estate Manager role. Highlight your previous administration experience and any relevant property sector knowledge to show us you’re the perfect fit!
Show Off Your Communication Skills:Since this role involves a lot of client and customer interaction, let your excellent communication skills shine through in your application. Use clear and professional language, and don’t forget to mention any experience you have in dealing with queries or complaints.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've successfully navigated tricky situations or resolved issues, especially in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Block Recruit
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Estate Manager inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like customer service and administration tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully handled queries or resolved issues. Practising how you articulate these scenarios can really set you apart.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare a few examples where you faced challenges and how you navigated through them. Highlight your ability to seek help when needed, as well as your initiative in finding solutions independently.
✨Emphasise Teamwork and Organisation
This role requires working closely with colleagues and managing multiple tasks. Be ready to discuss how you prioritise your workload and collaborate with others. Share specific instances where your organisational skills made a difference in a team setting, especially in fast-paced environments.
