At a Glance
- Tasks: Provide exceptional resident services and manage front-of-house operations in a luxury setting.
- Company: Premium residential development in Bayswater, London.
- Benefits: Competitive salary of £28k, Monday to Friday hours, and a dynamic work environment.
- Other info: Opportunity for career growth in a supportive and professional atmosphere.
- Why this job: Join a friendly team and enhance your customer service skills in a prestigious location.
- Qualifications: Experience in luxury residential or boutique hotel environments with strong communication skills.
Location: London, Bayswater (W2)
Hours: Mon-Fri 09h00-17h00 (Permanent)
Salary: £28k per annum
We are seeking an exceptional Porter / Concierge to provide resident services at Porchester Terrace, a premium residential development in London W2.
The Role:
- Resident Hospitality: Providing a visible, welcoming presence, assisting residents within communal areas, handling routine enquiries, and managing visitor access.
- Parcel Management: Securing and organizing incoming deliveries, notifying residents, and distributing parcels directly to apartment doors.
- Building Security & Safety: Conducting regular internal and external patrols, checking access control systems, monitoring CCTV, and keeping fire exit routes completely clear.
- Estate Presentation: Carrying out light housekeeping to keep the lobby and entrance areas pristine, monitoring external cleaning contractors, and managing the rotation of refuse/recycling bins for local authority collection.
- Maintenance & Contractors: Conducting visual checks of communal plant machinery, logging maintenance defects for the Managing Agents, and supervising visiting contractors.
- Site Administration: Managing the key register, updating daily incident logs, and working closely with the Managing Agents to ensure smooth operations.
What We Are Looking For:
- Smart, professional, and courteous, with excellent written and verbal communication skills.
- Must have porter/concierge experience in a luxury residential block, boutique hotel, or a premium front-of-house environment.
- A friendly, polite and a positive can do attitude.
- Very strong customer service skills.
- Responsible, organised and extremely reliable.
Contact: Bryn Cadfan-lewis
Porter/Concierge (W2) (Mon-Fri: Days) in Bayswater employer: Block Recruit
As a Porter/Concierge at Porchester Terrace, you will be part of a vibrant and supportive team dedicated to providing exceptional resident services in a premium residential development in the heart of London W2. The company fosters a positive work culture that values professionalism and customer service, offering opportunities for personal growth and development within a luxury environment. With competitive salary and a Monday to Friday schedule, this role provides a perfect balance of work-life harmony while being part of a prestigious community.
StudySmarter Expert Advice🤫
We think this is how you could land Porter/Concierge (W2) (Mon-Fri: Days) in Bayswater
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Block Recruit. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Block Recruit
Don't be shy about reaching out to Block Recruit directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Porter/Concierge (W2) (Mon-Fri: Days) in Bayswater
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Block Recruit and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Block Recruit
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
