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For Companies At a Glance
- Tasks: Provide top-notch customer care in German and English, supporting clients and internal teams.
- Company: Reputable fintech firm with a strong focus on employee development and support.
- Benefits: £33,000 salary, healthcare, pension scheme, and free office food.
- Why this job: Kickstart your fintech career while building valuable client-facing skills in a supportive environment.
- Qualifications: Fluency in German and English, strong communication skills, and a customer-focused mindset.
- Other info: Comprehensive training and clear progression opportunities in various business areas.
The predicted salary is between 24000 - 36000 £ per year.
About the company
A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people. The company offers extensive training and clear opportunities to shape your long-term career across different business areas.
Role overview
This is an entry-level position for someone keen to start a career in fintech in a client-facing role. You will provide high-quality customer care to a range of clients, using your German and English language skills to support the wider team and ensure an excellent client experience.
Key responsibilities
- Act as a first point of contact for clients, responding to queries in a professional and timely manner
- Handle inbound calls and other communications in German, then relay and document information in English for non-German-speaking colleagues
- Translate client needs and queries clearly and accurately between German and English
- Build strong relationships with clients by providing friendly, efficient, and solution-focused support
- Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests
- Maintain accurate records of client interactions and help identify recurring issues or process improvements
- Contribute to a positive, collaborative team culture in a fast-paced office environment
Skills and experience
- Fluency in German and English (spoken and written)
- Proficient in Excel
- Strong communication and interpersonal skills
- Customer-focused mindset with a professional and friendly manner
- Ability to multitask, prioritise, and stay organised in a busy environment
- Eagerness to learn about fintech products and services
- No prior fintech experience required; any customer service experience is a plus
Development and progression
- Comprehensive training provided, with ongoing learning and development support
- Clear opportunities to progress into areas such as: Sales, Recoveries/collections, Analytics and other operational functions
- Support to "mould" your career path according to your strengths and interests
Benefits
- £33,000 base salary
- Vitality healthcare
- Pension scheme
- Season ticket loan
- Food provided in the office, including catered Friday lunches
This role is ideal for a German-speaking candidate who wants to break into the fintech industry, develop strong commercial and client-facing skills, and grow within a supportive, people-focused business.
Customer Success - German Speaker in London employer: Block MB
Contact Detail:
Block MB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - German Speaker in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work at companies you're interested in. Use LinkedIn to connect and don't be shy about asking for informational chats – it’s a great way to get insider info and make a lasting impression.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success roles. Think about how you can showcase your language skills and customer service experience. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Show your enthusiasm for fintech! Research the company and its products, and be ready to discuss how you can contribute to their success. This will not only impress your interviewers but also help you feel more connected to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. So, go ahead and take that step!
We think you need these skills to ace Customer Success - German Speaker in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right from the start. Use both languages where appropriate in your application to demonstrate your proficiency and comfort level.
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention any customer service experience you have, even if it’s not in fintech, and explain how it can benefit our clients.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Use a warm and approachable tone to show us that you’d be a great fit for our team culture.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Block MB
✨Know Your Fintech Basics
Before the interview, brush up on the basics of fintech. Understand key terms and concepts that are relevant to the role. This will not only show your enthusiasm but also help you engage in meaningful conversations with the interviewers.
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice answering common questions in both languages, and don’t hesitate to switch between them if needed. This will highlight your ability to communicate effectively with clients.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in this role. Prepare examples of how you would handle various customer queries or issues. This will showcase your problem-solving skills and customer-focused mindset, which are crucial for success in a client-facing position.
✨Emphasise Team Collaboration
The company values a collaborative team culture, so be ready to discuss how you work well with others. Share examples from past experiences where you contributed to a team effort or helped resolve conflicts. This will demonstrate that you’re a great fit for their positive work environment.
