Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer care and support clients in a fast-paced fintech environment.
- Company: Reputable fintech firm with a strong focus on employee development and support.
- Benefits: Comprehensive training, career progression opportunities, healthcare, and catered office lunches.
- Why this job: Kickstart your fintech career while building valuable client-facing skills in a supportive team.
- Qualifications: Strong communication skills and a customer-focused mindset; no fintech experience needed.
- Other info: Dynamic workplace with clear paths for growth and learning.
The predicted salary is between 28800 - 48000 ÂŁ per year.
A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people. The company offers extensive training and clear opportunities to shape your long-term career across different business areas.
This is an entry-level position for someone keen to start a career in fintech in a client-facing role. You will provide high-quality customer care to a range of clients, supporting the wider team and ensuring an excellent client experience.
Key responsibilities- Act as a first point of contact for clients, responding to queries in a professional and timely manner.
- Handle inbound calls and work quickly to resolve queries.
- Build strong relationships with clients by providing friendly, efficient, and solution-focused support.
- Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests.
- Maintain accurate records of client interactions and help identify recurring issues or process improvements.
- Contribute to a positive, collaborative team culture in a fast-paced office environment.
- Highly articulate.
- Proficient in Excel.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a professional and friendly manner.
- Ability to multitask, prioritise, and stay organised in a busy environment.
- Eagerness to learn about fintech products and services.
- No prior fintech experience required; any customer service experience is a plus.
- Comprehensive training provided, with ongoing learning and development support.
- Clear opportunities to progress into areas such as: Sales, Recoveries/collections, Analytics and other operational functions.
- Support to “mould” your career path according to your strengths and interests.
This role is ideal for a graduate candidate who wants to break into the fintech industry, develop strong commercial and client-facing skills, and grow within a supportive, people-focused business.
Customer Service Specialist in London employer: Block MB
Contact Detail:
Block MB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or at local events. Building connections can open doors and give you insider info about job openings.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing common customer service scenarios with friends or family. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show your enthusiasm for fintech! Research the latest trends and be ready to chat about them during interviews. This shows you’re genuinely interested and eager to learn, which is exactly what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Customer Service Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any customer service experience you have, even if it's not in fintech, and show us how you can bring a friendly, professional approach to our clients.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about starting a career in fintech and how your skills align with our values. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: As a Customer Service Specialist, communication is key. In your application, demonstrate your ability to articulate ideas clearly and professionally. Whether it's through your CV or cover letter, let us see your strong interpersonal skills in action.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Block MB
✨Know Your Fintech Basics
Before the interview, brush up on the basics of fintech. Understand key terms and concepts that are relevant to the industry. This will not only show your enthusiasm but also help you engage in meaningful conversations with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you resolved issues and built relationships with clients. This is crucial for a role focused on client interaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will reflect your ability to understand client needs, which is vital for a Customer Service Specialist.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
