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- Tasks: Provide top-notch customer care and support clients in a fast-paced fintech environment.
- Company: Reputable fintech firm with a strong focus on employee development and support.
- Benefits: Comprehensive training, career progression opportunities, healthcare, and catered office lunches.
- Why this job: Kickstart your fintech career while building valuable client-facing skills in a supportive team.
- Qualifications: Strong communication skills and a customer-focused mindset; no fintech experience needed.
- Other info: Dynamic workplace with clear paths for growth across various business areas.
The predicted salary is between 28800 - 43200 £ per year.
A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people. The company offers extensive training and clear opportunities to shape your long-term career across different business areas.
Role overview
This is an entry-level position for someone keen to start a career in fintech in a client-facing role. You will provide high-quality customer care to a range of clients, supporting the wider team and ensuring an excellent client experience.
Key responsibilities:
- Act as a first point of contact for clients, responding to queries in a professional and timely manner.
- Handle inbound calls and work quickly to resolve queries.
- Build strong relationships with clients by providing friendly, efficient, and solution-focused support.
- Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests.
- Maintain accurate records of client interactions and help identify recurring issues or process improvements.
- Contribute to a positive, collaborative team culture in a fast-paced office environment.
Skills and experience:
- Highly articulate.
- Proficient in Excel.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a professional and friendly manner.
- Ability to multitask, prioritise, and stay organised in a busy environment.
- Eagerness to learn about fintech products and services.
- No prior fintech experience required; any customer service experience is a plus.
Development and progression:
- Comprehensive training provided, with ongoing learning and development support.
- Clear opportunities to progress into areas such as: Sales, Recoveries/collections, Analytics and other operational functions.
- Support to “mould” your career path according to your strengths and interests.
Benefits include Vitality healthcare, season ticket loan, and food provided in the office, including catered Friday lunches.
This role is ideal for a graduate candidate who wants to break into the fintech industry, develop strong commercial and client-facing skills, and grow within a supportive, people-focused business.
Customer Service Specialist employer: Block MB
Contact Detail:
Block MB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing with a friend or family member. It’ll boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which are golden in the job hunt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any customer service experience you have, even if it’s not in fintech, and show us how you can bring a friendly, professional touch to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about starting a career in fintech and how your skills align with our values. Keep it conversational and let your personality come through!
Showcase Your Communication Skills: As a Customer Service Specialist, communication is key. In your application, demonstrate your ability to articulate ideas clearly and effectively. Whether it’s through your CV or cover letter, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Block MB
✨Know Your Fintech Basics
Before the interview, brush up on some basic fintech concepts. Understanding the industry will show your eagerness to learn and help you connect better with the interviewers.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your problem-solving skills.
✨Highlight Your Customer Service Experience
Even if you don’t have fintech experience, any customer service background is valuable. Be ready to share specific examples of how you've handled difficult situations or built strong relationships with clients.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or career progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
