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- Tasks: Provide top-notch customer care in German and English, supporting clients and internal teams.
- Company: Reputable fintech firm known for investing in its people and fostering growth.
- Benefits: £33,000 salary, healthcare, pension scheme, and catered office lunches.
- Why this job: Kickstart your fintech career while building strong client relationships in a supportive environment.
- Qualifications: Fluency in German and English, strong communication skills, and a customer-focused mindset.
- Other info: Comprehensive training and clear progression opportunities in various business areas.
The predicted salary is between 28800 - 39600 £ per year.
A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people. The company offers extensive training and clear opportunities to shape your long-term career across different business areas.
This is an entry-level position for someone keen to start a career in fintech in a client-facing role. You will provide high-quality customer care to a range of clients, using your German and English language skills to support the wider team and ensure an excellent client experience.
Key responsibilities:- Act as a first point of contact for clients, responding to queries in a professional and timely manner.
- Handle inbound calls and other communications in German, then relay and document information in English for non-German-speaking colleagues.
- Translate client needs and queries clearly and accurately between German and English.
- Build strong relationships with clients by providing friendly, efficient, and solution-focused support.
- Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests.
- Maintain accurate records of client interactions and help identify recurring issues or process improvements.
- Contribute to a positive, collaborative team culture in a fast-paced office environment.
- Fluency in German and English (spoken and written).
- Proficient in Excel.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a professional and friendly manner.
- Ability to multitask, prioritise, and stay organised in a busy environment.
- Eagerness to learn about fintech products and services.
- No prior fintech experience required; any customer service experience is a plus.
- Comprehensive training provided, with ongoing learning and development support.
- Clear opportunities to progress into areas such as: Sales, Recoveries/collections, Analytics and other operational functions.
- Support to “mould” your career path according to your strengths and interests.
- £33,000 base salary.
- Vitality healthcare.
- Pension scheme.
- Season ticket loan.
- Food provided in the office, including catered Friday lunches.
This role is ideal for a German-speaking candidate who wants to break into the fintech industry, develop strong commercial and client-facing skills, and grow within a supportive, people-focused business.
Customer Success - German Speaker in City of London employer: Block MB
Contact Detail:
Block MB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - German Speaker in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Success role. Highlight your language skills and customer service experience, and don’t forget to show your enthusiasm for fintech.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Show that you’re not just looking for any job, but that you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take that first step into the fintech world.
We think you need these skills to ace Customer Success - German Speaker in City of London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right from the start. Use both languages in your application where appropriate to demonstrate your proficiency and comfort level.
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention any relevant customer service experience and how it relates to providing high-quality support in a fintech environment. We love seeing candidates who take the time to connect their background with what we do!
Be Personable and Professional: In your written application, let your personality shine through while maintaining professionalism. We’re looking for someone who can build strong relationships with clients, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Block MB
✨Know Your Company
Before the interview, take some time to research the fintech firm. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages to ensure you're comfortable switching between them.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in this role. Prepare examples of how you would handle customer queries or issues, focusing on your problem-solving skills and ability to provide friendly, efficient support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for progression, or how the team collaborates. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
