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- Tasks: Provide top-notch customer care and support clients in a fast-paced fintech environment.
- Company: Reputable fintech firm known for investing in and supporting its people.
- Benefits: Competitive salary, healthcare, pension scheme, and catered office lunches.
- Why this job: Kickstart your career in fintech with extensive training and growth opportunities.
- Qualifications: Strong communication skills and a customer-focused mindset; no fintech experience needed.
- Other info: Join a collaborative team culture and shape your career path.
The predicted salary is between 21600 - 39600 £ per year.
A reputable and growing fintech firm with a strong track record and a leadership team known for investing in and supporting their people. The company offers extensive training and clear opportunities to shape your long-term career across different business areas.
This is an entry-level position for someone keen to start a career in fintech in a client-facing role. You will provide high-quality customer care to a range of clients, supporting the wider team and ensuring an excellent client experience.
Key responsibilities:- Act as a first point of contact for clients, responding to queries in a professional and timely manner.
- Handle inbound calls and work quickly to resolve queries.
- Build strong relationships with clients by providing friendly, efficient, and solution-focused support.
- Work closely with internal teams (such as Sales, Recoveries, and Analytics) to resolve issues and follow up on client requests.
- Maintain accurate records of client interactions and help identify recurring issues or process improvements.
- Contribute to a positive, collaborative team culture in a fast-paced office environment.
- Highly articulate.
- Proficient in Excel.
- Strong communication and interpersonal skills.
- Customer-focused mindset with a professional and friendly manner.
- Ability to multitask, prioritise, and stay organised in a busy environment.
- Eagerness to learn about fintech products and services.
- No prior fintech experience required; any customer service experience is a plus.
- Comprehensive training provided, with ongoing learning and development support.
- Clear opportunities to progress into areas such as: Sales, Recoveries/collections, Analytics and other operational functions.
- Support to mould your career path according to your strengths and interests.
- £30,000 - £33,000 base salary.
- Vitality healthcare.
- Pension scheme.
- Season ticket loan.
- Food provided in the office, including catered Friday lunches.
This role is ideal for a graduate candidate who wants to break into the fintech industry, develop strong commercial and client-facing skills, and grow within a supportive, people-focused business.
Customer Service Specialist in City of London employer: Block MB
Contact Detail:
Block MB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry on LinkedIn or at local events. You never know who might have a lead on a job or can give you insider tips about the company.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone from the company, be ready to explain why you're passionate about customer service and fintech. Keep it friendly and engaging!
✨Tip Number 3
Show off your skills! If you get an interview, be prepared to discuss how you've handled customer queries in the past. Use specific examples to demonstrate your problem-solving abilities and customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Specialist in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Specialist role. Highlight any customer service experience you have, even if it's not in fintech, and show us how you're ready to learn and grow in this industry.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about the role and how your background makes you a great fit. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: As a Customer Service Specialist, strong communication is key. Make sure your application is clear, concise, and free of typos. This is your first opportunity to demonstrate your ability to communicate effectively, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Block MB
✨Know Your Fintech Basics
Before the interview, brush up on the basics of fintech. Understand key terms and concepts that are relevant to the industry. This will not only show your eagerness to learn but also help you engage in meaningful conversations with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or built strong relationships with clients. This will demonstrate your customer-focused mindset and ability to handle queries professionally.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This will showcase your strong communication skills and your ability to understand client needs, which is crucial for a Customer Service Specialist.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
