Strategic Account Director

The Role

Block's Account Management organization is looking for a tenured account manager, consultant, or sales professional with experience managing high-value technical accounts to help retain and grow Square's presence in the Enterprise & Mid-Market space across the UK. You will work with top C-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

The ideal candidate will have worked in Enterprise account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in working with and presenting to senior decision makers, including C-level executives, IT, finance and operations. They will have experience managing projects with multiple company partners on behalf of customers. Internally at Square, you will work in collaboration with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

You Will

• Build partnerships and establish lasting, fruitful relationships with existing customers to retain and grow our presence within enterprise grade organizations.
• Take full ownership of your managed book and oversee business prioritization, financial contract structuring, legal negotiations, technology strategy and ongoing account management.
• Discover challenges and aspirations with customers within your book and use Square's platform and product portfolio to grow their success through up-sell and cross-sell opportunities.
• Partner with enterprise sales colleagues to establish and grow newly on-boarded, high-value customers.
• Be the 'voice of the seller' curating analysis of product performance from your managed book and provide relevant feedback to inform product roadmap decision-making.
• Identify patterns of success resulting from repeatable solutions in which you will partner with Sales peers to improve market development.
• Seek opportunities to remove roadblocks and establish new processes for this start-up within Square.

You Have

• 7+ years experience in account management, business development, consulting, partnerships, sales or sales engineering focused on technical products.
• Experience achieving revenue metric goals.
• In-depth experience collaborating internally with partners on complex deals or partnerships.
• Experience requirements gathering with customers, building business cases for feature development with product teams, while balancing expectations for both parties.
• Experience supporting go-to-market efforts for new products.
• A passion for technology.

Equal Employment Opportunity

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Benefits

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings.