Senior Compliance Manager (Financial Crime & Consumer Protection) | Clearpay

Overview Clearpay — From an Australian-born company to a rapidly growing global business, we’re on the ride of a lifetime. We’re on a mission to be the world’s most loved way to pay. We love connecting our customers with brands they love and empowering them to spend their money and buy what they want in a responsible way. We are grounded in reality and work together to achieve the extraordinary. It’s a fast-paced business and that’s the way we love it.

The Role

We are seeking a senior and experienced compliance manager to join the Clearpay UK compliance team to develop the financial crime compliance programme and support consumer protection-related activities. You will partner closely with the MLRO, act as a trusted financial crime compliance expert for the business, design controls, lead projects, and see your work touch our millions of customers and thousands of merchants. You will independently drive priority initiatives on the AML compliance roadmap, providing expert advice on UK AML/CTF regulations and guidance, and expertly influence and coordinate the timely delivery of contributions from other stakeholders across Block Inc.

You will also partner with the Chief Compliance Officer and the wider compliance team on consumer protection compliance matters. This includes activities related to the assessment and mitigation of financial crime and consumer protection risks posed by vendors and merchants. You will also support issue and incident management across financial crime and consumer protection domains.

You are an expert in AML, Sanctions, and Fraud and bring experience leading projects within an FCA-regulated firm. You will demonstrate excellent communication and document writing, and project management skills, strong experience of process and systems design, good data analytics, and possess robust knowledge of UK AML, Sanctions and broader financial crime regulations and guidance. You are familiar with the Consumer Duty and FCA rules on consumer protection. Bonus points if you have experience within consumer credit or consumer payments.

You Will

• Advise on the design of new AML/CTF, CPF, sanctions and fraud controls and changes to controls across ID verification, customer risk-rating, transaction monitoring, screening, and other key control areas.
• Oversee the development and end-to-end implementation of new financial crime controls and changes to existing controls, engaging diverse stakeholders across compliance, risk, engineering, and operations teams, reporting on progress to leadership, and intervening where necessary to ensure the timely delivery of projects.
• Perform AML/CTF, sanctions, and fraud risk analysis of customers, merchants, arrangements, and product features and propose controls to mitigate those risks.
• Analyse financial crime trends, typologies, and emerging risks and present actionable analysis and recommendations to stakeholders including the MLRO and senior leadership.
• Act as a point of escalation for higher risk customers and merchants, and support the delivery of enhanced due diligence and ongoing monitoring of those relationships.
• Evaluate operational processes related to financial crime controls, recommend improvements, and oversee their delivery to enhance compliance with applicable UK laws, regulations and industry best practices.
• Draft and maintain relevant documentation for the financial crime compliance programme including policies, procedures, risk assessments, and control frameworks in accordance with regulatory updates, new products, and overall Compliance team standards.
• Support the MLRO in the preparation of materials for governance forums, regulatory reporting (including SARs oversight), and regulatory engagement on financial crime matters.
• Stay informed of regulatory developments, industry trends, financial crime typologies, and Clearpay's product roadmaps to proactively identify risks and drive compliance decisions.
• Support the management of relationships with third-party vendors providing financial crime-related services, including oversight of their performance and compliance with contractual obligations.

Consumer Protection

• Support the Chief Compliance Officer and wider compliance team in embedding Consumer Duty principles across the business, ensuring customer outcomes are monitored and evidenced.
• Support issue and incident management processes across financial crime and consumer protection domains, including root cause analysis, remediation planning, and reporting to senior management and governance forums.
• Contribute to the assessment and mitigation of consumer protection risks posed by merchants and vendors, including participation in merchant due diligence and ongoing monitoring processes.
• Participate in compliance monitoring and testing activities to assess the effectiveness of controls.
• Provide pragmatic compliance advice to business stakeholders on consumer protection matters (including vulnerable customer treatment and complaints handling where relevant).

You Have

• 5+ years experience within financial crime compliance in a UK FCA-regulated firm, ideally within merchant acquiring, payments, or consumer credit.
• Strong knowledge of and familiarity with the Money Laundering Regulations (MLRs), Proceeds of Crime Act (POCA), Terrorism Act, FCA Financial Crime Guidance, and JMLSG Guidance.
• Familiarity with FCA Handbook rules and guidance applicable for financial crime systems and controls e.g. SYSC.
• Proven experience in project management, from kick-off to completed deliverables, with the ability to coordinate diverse stakeholders and drive timely delivery.
• Strong understanding of process and systems design for financial crime controls, including experience working with technology and engineering teams.
• Experience writing policy and procedure documentation tailored to purpose and audience, with excellent attention to detail.
• Familiarity with the Consumer Duty, and experience of its application within a FCA-regulated firm.

Desirable

• Knowledge of AML/CTF, sanctions, and fraud risks, typologies, and controls relevant to payments and consumer credit businesses.
• Good data analytics skills with the ability to analyse trends, identify risks, and present actionable insights.
• Familiarity with FCA consumer protection regulations, including key sourcebooks such as CONC and SYSC.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process.

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.