Block, Inc. in London is seeking a Customer Support Complaints & Escalations Advocate to handle complex customer issues within the Internal Dispute Resolution team, collaborating with onshore and offshore colleagues to uphold policy frameworks.
You will investigate escalated complaints, manage multiple cases, and help frontline teams improve first point resolution while monitoring trends and KPI targets. This remote role supports customers across channels and aligns with Block's commitment to
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Remote Escalations Advocate for Complex Customer Complaints employer: Block, Inc
Block, Inc. is an exceptional employer that champions a remote-first work culture, offering flexible hours that empower employees to balance their professional and personal lives. With a strong focus on employee growth and collaboration, team members are encouraged to develop their skills while supporting local entrepreneurs in achieving success. The company's commitment to innovation and teamwork makes it a rewarding place for those looking to make a meaningful impact in the sales landscape across the UK and Europe.
