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- Tasks: Join our Night Team to ensure guests enjoy a restful stay with top-notch service.
- Company: Bloc is redefining short-stay hotels with a focus on comfort and positivity.
- Benefits: Enjoy 31+ days holiday, birthday off, discounted travel, and team events.
- Why this job: Be part of a supportive team that values collaboration and customer satisfaction.
- Qualifications: Customer service experience and a positive attitude are essential.
- Other info: Work hours are from 23:00 to 07:30, with opportunities for internal progression.
Our vision is to redefine the boundaries and expectations for short-stay hotels. Working at Bloc is more than just working at some hotel. We’re proactive, purposeful people, staying positive to help everyone sleep well, and stay well, right here in our home – Bloc – every day, and every night.
About the role
Reception Night Team Members work any 5 days out of 7, from 23:00 - 07:30. Everything we do is focused on assuring guests of the comfort, control, and confidence of restful and rejuvenating sleep. Bloc outperforms and succeeds because of our unique strength as a team; we enjoy working together, sharing responsibility and accountability for success.
What’s in it for you
- Guaranteed paid day off on your birthday.
- Enhanced holiday allowance starting from 31 days including bank holidays, increasing to 33 days and 35 days based on length of service.
- Complimentary hotel accommodation allocation.
- Generous Friends & Family rates group wide.
- Healthy Minds Employee Assistance Programme (EAP), access to a range of confidential around-the-clock support.
- Internal progression opportunities.
- Subsidised parking.
- 25% Discounted bus or train travel to/from your home station.
- Refer a friend incentive.
- At least 4 team social events per year.
Responsibilities include:
- Maintain accurate and efficient reception operations, including managing all guest inquiries and delivering friendly and professional customer service.
- Work closely with the reservations department to maximize sales and encourage repeat custom.
- Guide guests through the booking, check-in, and check-out process, promoting Smart Room Control and upselling where appropriate.
- Ensure professional telephone skills are used when taking reservations and handling calls.
- Understand and utilize the PMS System for check-in, check-out, reservations, and payment processing.
- Handle complaints effectively and efficiently, following company guidelines and involving managers when necessary.
About you
We’re looking for someone who lives and breathes customer service and thrives on going above and beyond. You’ll also have:
- Previous experience in a customer-facing role.
- Ability to work evenings and weekends.
- Attention to detail and ability to handle multiple tasks simultaneously.
- A positive ‘can do’ attitude with excellent problem-solving skills.
- Inclusive and collaborative mindset, sharing responsibility and accountability for success.
Night Team Member employer: Bloc Hotel Operations Ltd - Gatwick
Contact Detail:
Bloc Hotel Operations Ltd - Gatwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Member
✨Tip Number 1
Familiarise yourself with Bloc's vision and values. Understanding their commitment to redefining short-stay hotels will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've gone above and beyond for customers, as this is a key trait they are looking for in a Night Team Member.
✨Tip Number 3
Prepare to discuss your ability to handle multiple tasks simultaneously. Since the role involves managing guest inquiries and reservations, demonstrating your organisational skills will set you apart from other candidates.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you've effectively handled complaints or difficult situations. This will demonstrate your capability to maintain a positive atmosphere for guests, which is crucial for the role.
We think you need these skills to ace Night Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Team Member position. Tailor your application to highlight how your skills and experiences align with what Bloc is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous customer-facing experience. Emphasise any relevant skills such as problem-solving, attention to detail, and your ability to work in a team.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention specific examples from your past experiences that demonstrate your ability to go above and beyond for guests.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Bloc Hotel Operations Ltd - Gatwick
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to handle complaints and provide solutions.
✨Demonstrate Team Spirit
The company values teamwork highly, so be ready to discuss how you collaborate with others. Share experiences where you worked as part of a team to achieve a common goal, showcasing your inclusive mindset.
✨Familiarise Yourself with the Role
Understand the responsibilities of a Night Team Member, especially around reception operations and guest interactions. Research the 'Smart Room Control' feature and be ready to discuss how you would promote it to guests.
✨Exude Positivity and Problem-Solving Skills
A positive attitude is crucial for this role. Prepare to discuss how you maintain a positive outlook during challenging situations and provide examples of your problem-solving skills in action.
