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For Companies At a Glance
- Tasks: Assist guests with reservations and provide excellent customer service.
- Company: BlocHotel Gatwick, a modern hotel near the airport.
- Benefits: Competitive salary, 28 days holiday, discounts, and employee recognition.
- Why this job: Join a growing team and make a difference in guest experiences.
- Qualifications: Strong communication skills and experience in customer service preferred.
- Other info: Exciting career progression opportunities within the Arora group.
The predicted salary is between 27040 - 37856 £ per year.
Salary – £27,040 plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service.
Uniform offered
Complimentary on-site parking is available whilst on duty.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
BlocHotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer our guests a new way to short stay through the ingenuity of our design and views of the world's most efficient single-runway airport. No other hotel will get you closer to your flight.
A bit about what you will do...
- Reservation Agents in our team demonstrate warmth and excellent communication when guests get in touch.
- They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.
- Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
- Answer questions about the hotel, facilities and services.
- Imputing and accessing data in our reservations system.
- Maximising sales and room occupancy.
More about you...
- Providing high quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communicator with a high standard of written and spoken English.
- A smart and professional appearance.
- Experience in a similar role is a significant advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reservations Agent employer: Bloc Gatwick
Contact Detail:
Bloc Gatwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company! Research BlocHotel Gatwick and the Arora group. Understanding their values and what they offer can help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to be warm and engaging. Role-play with a friend or family member to get comfortable answering questions and handling reservations.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to stay calm under pressure, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at BlocHotel Gatwick.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and our hotel. A touch of warmth in your writing can go a long way.
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Agent role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid fluff and focus on what makes you a great fit for the position. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at BlocHotel Gatwick!
How to prepare for a job interview at Bloc Gatwick
✨Know the Hotel Inside Out
Before your interview, make sure you research BlocHotel Gatwick thoroughly. Familiarise yourself with their services, facilities, and unique selling points. This will not only impress the interviewers but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Reservations Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like handling a reservation change or answering guest queries, to demonstrate your skills.
✨Highlight Your Organisational Skills
Prepare examples from your past experiences that showcase your organisational abilities and attention to detail. Think of times when you successfully managed multiple tasks under pressure, as this will resonate well with the job requirements.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
