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For Companies At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Bloc Hotel Gatwick, a modern hotel near the airport.
- Benefits: Competitive salary, 28 days holiday, discounts, and employee recognition.
- Why this job: Join a dynamic team and make guests feel at home while advancing your career.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude.
- Other info: Exciting career progression opportunities within the Arora group.
The predicted salary is between 21632 - 32448 £ per year.
Salary – £27,040
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Discounted employee friends & family rates at Arora Hotels.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role is a significant advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reception Team Member employer: Bloc Gatwick
Contact Detail:
Bloc Gatwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bloc Hotel Gatwick's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your warm welcome! As a Reception Team Member, first impressions matter. Role-play with a friend or in front of a mirror to nail that infectious smile and friendly greeting that guests will love.
✨Tip Number 3
Show off your multi-tasking skills! During the interview, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate your ability to stay calm under pressure, which is key for this position.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about career progression opportunities within the Arora group. This shows you're keen on growing with them and makes you stand out as a candidate.
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can create that inviting atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Team Member role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer at Bloc Hotel Gatwick.
How to prepare for a job interview at Bloc Gatwick
✨Know the Company Inside Out
Before your interview, take some time to research Bloc Hotel Gatwick and the Arora group. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Team Member, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests or resolved issues efficiently. This will demonstrate your ability to create that warm and inviting atmosphere they’re looking for.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment of a hotel reception, practice handling multiple tasks at once. You might be asked how you would manage check-ins while answering phone calls. Think of real-life scenarios and how you’d tackle them calmly and efficiently.
✨Dress to Impress
First impressions matter! Make sure you arrive dressed smartly and professionally. This reflects your understanding of the role and the importance of maintaining a polished appearance in a hospitality setting. Plus, it’ll boost your confidence during the interview!
