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For Companies At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Bloc Hotel Gatwick, a modern hotel near the airport.
- Benefits: Competitive salary, 28 days holiday, discounts, and employee recognition.
- Why this job: Join a dynamic team and make guests feel at home while advancing your career.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude.
- Other info: Exciting career progression opportunities within the Arora group.
The predicted salary is between 23000 - 32000 £ per year.
Salary – £27,040
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Discounted employee friends & family rates at Arora Hotels.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us... Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer guests a new way to short stay through the ingenuity of our design and views of the world’s most efficient single runway airport.
A bit about what you will do...
- Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests.
- Ensuring every guest receives excellent service throughout their stay.
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests' bills.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role is a significant advantage.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist employer: Bloc Gatwick
Contact Detail:
Bloc Gatwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, services, and local attractions. This way, when you chat with guests, you can provide them with all the info they need, making their stay even better.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a genuine greeting can set the tone for a guest's entire stay. Think about how you can make each interaction memorable and personal.
✨Tip Number 3
Show off your multi-tasking skills! Receptionists juggle a lot, from check-ins to answering calls. Keep calm under pressure and demonstrate your ability to handle multiple tasks smoothly – it’s a key part of the job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re looking for someone who can create that inviting atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to highlight key achievements or skills. This helps us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on being part of our team at Bloc Hotel Gatwick. We can’t wait to hear from you!
How to prepare for a job interview at Bloc Gatwick
✨Know the Company Inside Out
Before your interview, take some time to research Bloc Hotel Gatwick and the Arora group. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a hotel receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create that warm and inviting atmosphere they’re looking for.
✨Practice Your Multi-Tasking
Receptionists often juggle multiple tasks at once. During your interview, be ready to discuss how you manage your time and priorities. You might even want to role-play common scenarios, like handling a busy check-in while answering phone calls, to show you can keep calm under pressure.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of maintaining a professional image in front of guests.
