At a Glance
- Tasks: Supervise the night team and ensure top-notch customer service at the front desk.
- Company: Bloc Hotel Gatwick, a vibrant and modern hotel experience.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Perfect for those who thrive under pressure and love customer interaction.
- Why this job: Join a dynamic team and enhance your hospitality skills in a 4-star environment.
- Qualifications: Strong organisational skills; Opera PMS experience is a bonus.
The predicted salary is between 25290 - 30910 £ per year.
Bloc Hotel Gatwick is seeking a Night Duty Manager to supervise the hotel's night team, ensuring exceptional customer service and smooth front desk operations.
You will lead the night audit and ensure the PMS system is healthy for the next day’s arrivals.
You will need strong organisational skills and the ability to stay calm under pressure. Opera PMS experience is a plus, and experience in a 4-star hotel is advantageous.
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Night Duty Manager — Front Desk & Audit Lead in Crawley employer: Bloc Gatwick
At Bloc Hotel Gatwick, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and employee well-being. With competitive benefits such as generous holiday allowances, discounts for employees and their families, and opportunities for career advancement within the Arora group, we ensure our staff feel valued and motivated. Located just steps from Gatwick Airport, our team plays a vital role in creating memorable experiences for our guests, making this a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Duty Manager — Front Desk & Audit Lead in Crawley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bloc Gatwick. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bloc Gatwick
Don't be shy about reaching out to Bloc Gatwick directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Duty Manager — Front Desk & Audit Lead in Crawley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bloc Gatwick and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bloc Gatwick
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
