At a Glance
- Tasks: Supervise night team, ensure exceptional service, and manage front desk operations.
- Company: Bloc Hotel Gatwick, a modern hotel close to the airport.
- Benefits: 28 days holiday, discounts, employee recognition, and career growth opportunities.
- Other info: Exciting career progression within the Arora group awaits you!
- Why this job: Join a dynamic team and enhance your hospitality skills in a vibrant environment.
- Qualifications: Strong organisational skills, excellent communication, and experience in a similar role preferred.
The predicted salary is between 21150 - 25850 £ per year.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Uniform provided
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Wage stream.
Employee assistance programme .
Arora star employee recognition.
Long service recognition award.
About us...
Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge.
We offer our guests a new way to short stay through the ingenuity of our design and views of the world's most efficient single-runway airport.
No other hotel will get you closer to your flight.
A bit about what you will do...
As a Night Duty Manager for Bloc Hotel, you willsupervise the Hotels night team to ensure exceptional customer service isdelivered to guests consistently, and the front desk operation is smoothly leadon a day-to-day basis.
You will play a key part in running the night auditprocess, ensuring that the hotel and PMS is in a healthy position for the nextdays arrivals
- Handle guest complaints promptly and applyappropriate service recovery while the guest is present where possible.
- Support reception team members with guestrequests, ensuring timely responses.
- Maintain high standards of cleanliness andpresentation in all front-of-house areas, resolving maintenance issues wherenecessary.
- Supervise reception operations includingcheck-in/check-out, use of the PMS system, and payment processing.
- Monitor team performance, ensure shift tasks andthe night audit process are completed accurately.
- Reconcile weekly cash takings and check dailybanking in line with audit procedures.
- Communicate guest feedback, special requests, events, VIP arrivals, and maintenance issues to the relevant teams.
- Maintain hotel security through regular checksand attend required meetings and training (including first aid).
- Work collaboratively with other departments, assist with training, and support maintenance or cleaning tasks when required.
More about you...
Providing a high-quality service comes naturally to you.
Strong organizational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communication skills with a high standard of written and spoken English.
A smart and professional appearance.
You value being part of a team and supporting your colleagues.
Most of all, you have an approachable, positive, and proactive manner.
Experience in a similar role within a 4-star hotel is a significant advantage.
Opera PMS experience is a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.
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Assistant Night Manager in Crawley employer: Bloc Gatwick
At Bloc Hotel Gatwick, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and employee well-being. With competitive benefits such as generous holiday allowances, discounts for employees and their families, and opportunities for career advancement within the Arora group, we ensure our staff feel valued and motivated. Located just steps from Gatwick Airport, our team plays a vital role in creating memorable experiences for our guests, making this a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Crawley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bloc Gatwick. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bloc Gatwick
Don't be shy about reaching out to Bloc Gatwick directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager in Crawley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bloc Gatwick and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bloc Gatwick
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
