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- Tasks: Lead client relationships and ensure they maximise our AI-driven ad tech platform.
- Company: Blkbox.ai is revolutionising digital marketing with cutting-edge AI technology.
- Benefits: Enjoy flexible work options, a dynamic team, and opportunities for growth.
- Why this job: Join a forward-thinking company and make a real impact in the gaming industry.
- Qualifications: 2+ years in customer success or account management, preferably in gaming or ad tech.
- Other info: Be part of a team of ex-Meta experts shaping the future of advertising.
The predicted salary is between 36000 - 60000 £ per year.
About Blkbox.ai: Blkbox.ai is a trailblazer in ad tech, revolutionizing the way brands connect with their audiences. Our AI-driven platform leverages cutting-edge technology to rapidly identify and optimize high-performing ads with precision and speed. Powered by a team of ex-Meta experts and advanced Large Language Model (LLM) technology, we are transforming digital marketing.
As a Customer Success Manager at Blkbox.ai, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our AI-powered ad tech platform. You will play a critical role in building strong relationships, driving customer satisfaction, and ensuring successful platform adoption. Your goal will be to ensure clients maximize their ROI by leveraging the full potential of our technology, helping them navigate the ever-evolving digital marketing landscape.
This is a key role that combines strategy, communication, and technical expertise to ensure our clients thrive, making you an integral part of their ongoing success with Blkbox.ai.
Key Responsibilities:- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, serving as their main point of contact for all platform-related needs. Act as a trusted advisor, understanding client goals and objectives, and aligning them with the capabilities of the Blkbox.ai platform. Drive customer satisfaction and engagement through regular touchpoints, check-ins, and strategic conversations to ensure clients are fully utilizing our technology to achieve their business goals. Advocate for clients within Blkbox.ai, collaborating closely with internal teams to address client feedback, troubleshoot issues, and implement solutions.
- Onboarding & Platform Adoption: Lead the onboarding process for new clients, ensuring they understand the platform’s features and functionality, and helping them set up their accounts for success. Develop customized success plans for clients, outlining key milestones, goals, and success metrics tailored to their business needs. Provide product demonstrations, training, and best practice consultations to ensure smooth platform adoption and empower clients to maximize their ROI.
- Retention & Growth: Proactively monitor client usage, performance, and overall satisfaction with the platform to identify potential risks and opportunities for improvement. Develop strategies to drive client retention, engagement, and renewal rates by addressing challenges, recommending solutions, and demonstrating the value of the Blkbox.ai platform. Identify and capitalize on opportunities to grow client accounts through upselling and cross-selling additional features and services. Collaborate with sales and product teams to identify expansion opportunities within existing client accounts and provide input on customer needs for future product development.
- Data-Driven Insights & Reporting: Analyze client performance data to provide actionable insights and recommendations that improve their advertising strategies and outcomes. Generate and deliver regular reports to clients, highlighting key performance metrics, trends, and areas for optimization. Work closely with the product and engineering teams to relay client feedback, helping shape the future of the Blkbox.ai platform based on user needs and preferences.
- Client Advocacy & Problem Resolution: Act as the voice of the customer within Blkbox.ai, advocating for their needs and ensuring their concerns are addressed in a timely manner. Coordinate with support and technical teams to resolve client issues, ensuring swift and effective solutions are implemented. Implement strategies to handle challenging situations and conflicts, turning potential churn into renewed customer loyalty.
- Experience: 2+ years of experience in customer success, account management, or client-facing roles, within Gaming.
- Industry Knowledge: Strong understanding of digital marketing, ad tech, and AI-driven platforms, with the ability to translate technical concepts into business value for clients. Knowledge on Meta and ads ecosystem & campaign management.
- Customer Focus: Demonstrated ability to build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Strategic Thinking: Proven track record of developing and executing strategies to drive client success, retention, and account growth.
- Communication Skills: Exceptional interpersonal and communication skills, both written and verbal, with the ability to present complex information clearly to clients at all levels.
- Analytical Ability: Strong analytical skills, with the ability to analyze client data, identify trends, and provide actionable recommendations.
- Problem Solving: Proactive, solution-oriented mindset with the ability to troubleshoot client challenges and deliver swift resolutions.
- Education: Bachelor’s degree in Business, Marketing, or a related field is preferred.
Customer Success Lead (Gaming) employer: BLKBOX.ai
Contact Detail:
BLKBOX.ai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Lead (Gaming)
✨Tip Number 1
Familiarise yourself with the gaming industry and ad tech landscape. Understanding the nuances of digital marketing and how AI-driven platforms operate will give you an edge in conversations with potential employers.
✨Tip Number 2
Network with professionals in the gaming and ad tech sectors. Attend industry events, webinars, or online forums to connect with people who can provide insights and potentially refer you to opportunities at Blkbox.ai.
✨Tip Number 3
Prepare to discuss your experience in client relationship management. Be ready to share specific examples of how you've successfully built relationships and driven customer satisfaction in previous roles.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to drive client success. Highlight any experience you have with performance metrics and how you've translated that into actionable insights for clients.
We think you need these skills to ace Customer Success Lead (Gaming)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or client-facing roles, particularly within the gaming industry. Emphasise your understanding of digital marketing and ad tech.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build strong client relationships. Mention specific examples of how you've driven client satisfaction and retention in previous roles.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data-driven insights to improve client outcomes. Highlight any experience you have with analysing performance metrics and making strategic recommendations.
Demonstrate Communication Skills: Since communication is key in this role, ensure your application reflects your exceptional written and verbal skills. Use clear and concise language, and consider including examples of successful presentations or client interactions.
How to prepare for a job interview at BLKBOX.ai
✨Understand the Company and Its Technology
Before your interview, make sure to research Blkbox.ai thoroughly. Understand their AI-driven platform, how it revolutionises ad tech, and the specific features that set them apart. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Customer Success Experience
Prepare to discuss your previous experience in customer success or account management, particularly within the gaming industry. Highlight specific examples where you've built strong client relationships, driven satisfaction, and maximised ROI for clients using technology.
✨Demonstrate Your Analytical Skills
Be ready to talk about how you've used data to drive client success in the past. Discuss any tools or methodologies you've employed to analyse performance metrics and provide actionable insights. This will show your ability to translate data into business value.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would handle challenging situations with clients. Think of examples where you've successfully resolved issues or turned potential churn into loyalty. This will showcase your proactive and solution-oriented mindset.
