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- Tasks: Manage daily operations of a cutting-edge online casino and ensure smooth player experiences.
- Company: Blitzed, an innovative crypto casino launching in 2026 with a fun-first approach.
- Benefits: Competitive salary, remote work, company bonuses, and generous holiday entitlement.
- Why this job: Join a fast-paced startup and shape the future of online gaming from day one.
- Qualifications: Experience in casino operations and strong organisational skills required.
- Other info: Dynamic environment with opportunities for growth and ownership.
The predicted salary is between 47000 - 65000 £ per year.
Blitzed is a new crypto casino that is launching in Q2-2026. We are building it from zero, with no corporate drag, no legacy issues and no fear of doing things differently. This is a casino built for players who actually want to have fun online. Fast, social, high-energy, and unapologetically bold.
We are a small, fast-moving team of entrepreneurial builders creating something from the ground up. If you enjoy ownership, pace, and building systems rather than inheriting them, this role is for you. This is not a maintenance role. You will be in from day one, shaping how Blitzed operates as it scales.
The Casino Operations Manager is responsible for the smooth day-to-day running of the casino platform. You will own operational performance across games, players, payments, risk, and support, working closely with Tech, Marketing, Payments, and external platform providers to ensure the casino runs cleanly, profitably, and without friction.
This role suits someone highly organised, commercially minded, and comfortable operating independently in a raw and ambitious startup environment. This is a hands-on role. Initially, you will execute, not delegate. Team management comes later as we scale.
Requirements- Own and manage the day-to-day operational running of the online casino
- Oversee game operations, including game launches, configuration, RTP settings, limits, and availability
- Monitor casino performance metrics (GGR, hold, player behaviour, anomalies)
- Manage player operational issues including escalations, disputes, and edge-case scenarios
- Oversee payments and withdrawals, ensuring smooth processing and rapid issue resolution
- Work closely with Risk/Fraud tools to detect abuse, bonus exploitation, and suspicious activity
- Ensure correct implementation and monitoring of promotions, bonuses, and campaigns
- Coordinate with Customer Support to ensure fast, consistent player resolution
- Act as the main operational point of contact with white-label/platform providers and key vendors
- Support onboarding of new tools, providers, and operational workflows
- Maintain clear operational documentation, SOPs, and internal controls
- Identify inefficiencies, risks, or revenue leakage and fix them early
- Support compliance requirements relevant to operations (exclusions, limits, responsible play tooling)
- Continuously improve operational processes as the business scales
- Hands-on experience with a casino backoffice (SoftGamings, EveryMatrix, Pragmatic hub, etc.)
- Experience dealing with withdrawals, stuck payments, and player escalations
- Has worked with RTP configs, limits, or promo mechanics directly (not via ticketing only)
- Has operated in a lean or startup iGaming environment (not just Tier-1 regulated)
- Comfortable working with cryptocurrency tools and payments
- Comfortable managing multiple priorities with high attention to detail
- Strong organisational skills with a proactive, ownership-driven mindset
- Able to work independently and take responsibility for core processes
- Clear communicator, able to work closely with all teams
- Pragmatic, resilient, and able to stay level-headed when things go wrong
- Calm under pressure
- Comfortable making judgement calls
- High levels of energy and enthusiasm
- Hard working and proactive
- Thrives in a challenging and fast-paced environment
- £55,000- £65,000 salary per annum, depending on experience
- Fully remote working policy – we have team members based all over the world, from London to Dubai to India!
- Company bonus scheme
- Working from home budgets
- Generous holiday entitlement of 25 days
Online Casino Operations Manager in London employer: Blitzed
Contact Detail:
Blitzed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Casino Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the iGaming industry, especially those who work in startups. Attend online events or webinars where you can connect with potential colleagues and learn more about the culture at Blitzed.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with casino operations, especially in a startup environment. This will help us see how you can contribute from day one.
✨Tip Number 3
Be ready for a chat! When you apply through our website, be prepared for an informal interview where we want to get to know you. Show your enthusiasm for building something new and your hands-on approach to problem-solving.
✨Tip Number 4
Stay updated on industry trends! Familiarise yourself with the latest in crypto payments and gaming technology. This knowledge will not only impress us but also show that you're passionate about the future of online casinos.
We think you need these skills to ace Online Casino Operations Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the online casino industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an amazing experience for players.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in casino operations. We love seeing how your skills align with what we’re building at Blitzed, so don’t hold back on showcasing your hands-on experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Just tell us what you’ve done, how you did it, and what impact it had – we’re all about results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team from the get-go!
How to prepare for a job interview at Blitzed
✨Know Your Stuff
Before the interview, dive deep into the world of online casinos and crypto payments. Familiarise yourself with the latest trends, technologies, and challenges in the iGaming industry. This will not only show your passion but also help you speak confidently about how you can contribute to Blitzed.
✨Showcase Your Hands-On Experience
Be ready to discuss your previous roles in detail, especially any hands-on experience with casino back offices or managing player escalations. Use specific examples to illustrate how you've tackled operational challenges and improved processes in a fast-paced environment.
✨Demonstrate Your Organisational Skills
Since this role requires strong organisational skills, prepare to share how you manage multiple priorities effectively. You might want to bring up tools or methods you use to stay organised and ensure smooth operations, especially in a startup setting.
✨Emphasise Your Team Spirit
Blitzed is all about collaboration, so highlight your ability to work closely with different teams. Share examples of how you've successfully coordinated with tech, marketing, or customer support in the past, and how you can bring that collaborative spirit to the table.