Job Title: MEDICAL SECRETARY
The post holder is responsible for the secretarial services of the practice, providing general secretarial support to the practice manager, doctors and other health professionals. The post holder will take administrative responsibility for medical student teaching supporting the clinicians involved.
Job responsibilities
Secretarial: processing of information (electronic and hard copy) in a timely manner; liaising with multidisciplinary team members and external agencies; typing letters, reports and associated documentation; processing referrals using the electronic referral system; scanning patient documentation and attaching to records; processing requests for information; assisting with general secretarial administrative tasks; adhering to practice policies and procedures.
To liaise and arrange clinical meetings including attending meetings and taking minutes.
To keep a record of referrals.
To provide cover for members of the secretarial team during periods of sickness and annual leave.
To maintain adequate supplies of office stationery in order to perform your secretarial duties.
Chase up appointments for patients.
Assisting in organising PPG meetings and taking.
To perform any other duties as requested by the practice manager, assistant practice manager, operations manager or clinicians.
Confidentiality
In the course of seeking treatment, patients entrust us with sensitive information; we are expected to respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients, staff and the business of the practice. All such information is regarded as strictly confidential.
Information relating to patients, carers, colleagues or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures.
Health & Safety
Using personal security systems within the workplace according to Practice guidelines.
Identifying risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Equality and Diversity
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to the individual, non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development
Participation in an annual individual performance review and maintaining a record of own personal and professional development.
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others.
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Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance performance.
Work effectively with individuals in other agencies to meet patients' needs.
Effectively manage own time, workload and resources.
Communication
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples' needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
Apply Practice policies, standards and guidance.
Discuss with other members of the team how policies, standards and guidelines will affect own work.
Participate in audit where appropriate.
Qualifications
GCSE grade A to C in English and Maths.
Previous experience in a similar role is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
£13 to £13.85 an hour. Working hours: Monday to Friday, 11:30am to 6:30pm.
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