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For Companies At a Glance
- Tasks: Lead technical support, manage projects, and mentor junior engineers in a dynamic environment.
- Company: Blisstech Solutions Ltd, a top provider of managed IT services.
- Benefits: Career progression, flexible working, private medical insurance, and a supportive team.
- Why this job: Join a growing company and make a real impact in the IT support landscape.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft Modern Workplace.
- Other info: Enjoy a close-knit team atmosphere with exposure to diverse technologies.
The predicted salary is between 36000 - 60000 £ per year.
Blisstech Solutions Ltd is a leading provider of managed IT services dedicated to helping businesses leverage technology effectively. Our mission is to deliver reliable, innovative, and secure IT solutions that empower organisations to focus on their core activities while we handle their IT needs.
Are you a skilled IT professional with a passion for delivering exceptional support and driving technical excellence? We’re looking for a talented and experienced Lead IT Support Technician to join our growing Managed Services team in Kidderminster. This is a fantastic opportunity for an ambitious Level 2 engineer to join a growing company at the ground level and grow with it.
As our Lead Technician, you’ll be the go-to technical expert within our support team. You’ll handle escalated issues, contribute to project delivery, and play a key role in mentoring junior engineers as our small team expands. You’ll work closely with clients to ensure their IT environments are secure, efficient, and aligned with modern best practices. You will be responsible for leading technical delivery and supporting a wide range of SME clients across the West Midlands.
Key Responsibilities
- Act as the senior escalation point for complex technical issues (Level 2/3)
- Support the delivery of IT projects (e.g. onboarding, migrations, deployments, upgrades)
- Manage and maintain Microsoft 365 and Modern Workplace environments, including Intune, Entra ID (Azure AD), and Defender
- Administer and optimise PSA and RMM tools
- Provide remote and occasional on-site support to a diverse client base
- Assist with onboarding new clients and contribute to solution design
- Mentor and support junior team members
Skills and Qualifications
- Excellent verbal and written communication skills
- Outstanding customer service and interpersonal skills
- Strong organisational and time management abilities
- Self-starter with a proactive attitude and good initiative
- Desire to succeed, learn, and develop professionally
- Logical thinker with excellent troubleshooting skills
- Expertise in Microsoft Modern Workplace (Intune, Entra ID, and Defender)
- Strong knowledge of networking principles (DNS, DHCP, IP addressing, VLANs)
- Experience with firewalls, switches, and Wi-Fi technologies
- PowerShell scripting experience
- Experience with cloud platforms such as Microsoft Azure or AWS
What We Offer
- Opportunities for career progression and training
- Supportive, close-knit team environment
- Exposure to a wide range of technologies and clients
- Flexible working options (hybrid considered)
Ready to take the lead? Apply now and help shape the future of IT support for our clients.
Job Types: Full-time, Permanent
Company pension
Employee mentoring programme
Free parking
Private medical insurance
Referral programme
Senior IT Support Technician in Cleobury Mortimer employer: Blisstech Solutions
Contact Detail:
Blisstech Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Technician in Cleobury Mortimer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, certifications, and any relevant experience. This is your chance to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and how you handle complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Senior IT Support Technician in Cleobury Mortimer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Support Technician role. Highlight your expertise in Microsoft Modern Workplace, troubleshooting skills, and any relevant project delivery experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team. Mention specific examples of how you've handled complex technical issues or mentored junior engineers in the past.
Showcase Your Communication Skills: Since excellent communication is key in this role, make sure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Blisstech Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Intune, and networking principles. Be ready to discuss specific scenarios where you've solved complex issues or led projects, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring junior engineers, think of examples where you've supported or trained others. Highlight your communication style and how you foster a collaborative environment, as this will demonstrate your leadership potential.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle escalated issues or project delivery challenges. Practise articulating your thought process and the steps you would take in these situations, as it shows your logical thinking and troubleshooting abilities.
✨Demonstrate Your Customer Service Mindset
Blisstech Solutions Ltd values outstanding customer service, so be prepared to discuss how you've gone above and beyond for clients in the past. Share specific examples that highlight your interpersonal skills and proactive attitude towards client needs.
