At a Glance
- Tasks: Support families with babies in neonatal care through digital services and impactful communication.
- Company: Join Bliss, the UK's leading charity for premature and sick babies.
- Benefits: Hybrid work model, competitive salary, and a chance to make a real difference.
- Other info: Opportunity to grow in a dynamic charity focused on inclusivity and user needs.
- Why this job: Be part of a passionate team dedicated to improving lives during challenging times.
- Qualifications: Experience in digital support services and strong communication skills required.
The predicted salary is between 27225 - 33275 £ per year.
Are you passionate about supporting families through challenging and emotional times? Do you have experience developing and growing digital support services for families? Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Senior Support Officer (Digital) to join our enthusiastic and passionate Information and Support team to help make a real difference to the lives of families and babies in neonatal care.
The Senior Support Officer (Digital) plays a vital role in ensuring that every family of a baby born sick or premature can access impactful and personalised support, at their time of need. By leading the improvement and development of Bliss digital support services, you will help support families with babies born premature or sick to be confident, well informed, connected to the help they need, and to be partners in the care of their babies.
Terms
- Location: Hybrid (3 days per fortnight in the London office, SE1)
- Salary: £37,035 FTE
- Terms: Full-time (35 hours per week). Permanent
This is an excellent opportunity for someone with experience of offering support across a variety of platforms to make a real difference as part of a small, dynamic and dedicated charity. The ideal candidate will be able to demonstrate the following skills and experience:
- Extensive experience of supporting people with emotional and/or practical support needs across digital platforms and digital support services.
- Strong people and communication skills, including the ability to support people in distress.
- Strong experience and skills for digital support content creation and moderation of online platforms.
- Experience as a supportive, person-focussed line manager.
- Skills for leading and contributing to project teams to improve and develop new services based on user needs.
- Strong experience of service-user involvement and co-creation, with skills to lead initiatives to ensure services are designed around users’ needs.
- Experience of working in partnership with external organisations and individuals to develop and deliver services.
About Bliss: Bliss is the UK charity for babies born premature or sick. Our vision is that every baby born premature or sick in the UK has the best chance of survival and quality of life. We champion the right of every baby born premature or sick to excellent neonatal care, experience and outcomes. We achieve this by improving care, giving voice to babies, and supporting parents to be partners in care.
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Bliss we are dedicated to building a diverse, inclusive and authentic workplace.
Senior Support Officer (Digital) employer: Bliss
Bliss is an exceptional employer, dedicated to making a meaningful impact in the lives of families with premature or sick babies. With a hybrid working model based in London, employees benefit from a supportive and inclusive work culture that prioritises personal growth and development, alongside the opportunity to contribute to vital digital support services. Joining Bliss means being part of a passionate team committed to championing the rights of vulnerable families, ensuring they receive the best possible care and support during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Officer (Digital)
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Bliss.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Bliss.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Bliss.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Bliss. Apply directly through us to stand out!
We think you need these skills to ace Senior Support Officer (Digital)
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Bliss. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Support Officer (Digital), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Bliss
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Bliss. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
