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- Tasks: Lead a team to provide vital support for families in neonatal care.
- Company: Join Bliss, the UK's leading charity for premature and sick babies.
- Benefits: Hybrid working, competitive salary, and a chance to make a real difference.
- Other info: Diverse and inclusive workplace encouraging all to apply.
- Why this job: Empower parents and improve outcomes for babies in need of care.
- Qualifications: Experience in support services and team management is essential.
The predicted salary is between 46906 - 46906 £ per year.
Join the leading national charity dedicated to supporting babies, families and NHS staff. This is an excellent opportunity for a creative and proactive manager to be part of a vibrant services team and make a real difference to the lives of families and babies in neonatal care.
One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for an Information and Support Manager to lead our work helping parents to be confident, supported and involved in their baby’s hands-on care and decision-making.
Terms
- Location: Hybrid, with a minimum of 3 days over 2 weeks worked in our London Bridge office
- Salary: £46,906 FTE (35 hours)
- Terms: 30-35 hours a week, permanent
Role Details
This is an excellent opportunity for someone to lead a team of dedicated staff and volunteers, providing high quality information and support to parents and carers facing the challenges of neonatal care. This is an important role focused on ‘Equity of Support’, one of Bliss’ key strategic aims. The Information and Support Manager leads the team responsible for empowering parents/carers to be partners in their baby’s care – a partnership which improves outcomes for babies.
The role works to understand the needs of parents and carers, especially those who face the biggest barriers to being partners in care, and uses this understanding to oversee the design, delivery and continuous improvement of information and support services for parents/carers during their neonatal experience.
The ideal candidate will be able to demonstrate the following skills and experience:
- Significant experience of delivering support and/or information services to people in need.
- Significant experience of managing individuals and teams, with the qualities needed to be a trusted, supportive and ambitious manager.
- Strong understanding of impactful service provision in the context of social and/or health inequalities.
- Experience of service development, with strong understanding of one or more of the following:
- Digital service development
- Volunteer programming and development
- Service-user involvement and co-production
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Bliss we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply to tell us what you can offer our organisation. You could be just the right candidate for this or other roles.
Information and Support Manager in London employer: Bliss
Contact Detail:
Bliss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with neonatal care. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by researching Bliss and its mission. Show us how your values align with ours and be ready to discuss how you can contribute to supporting families and babies in need.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or developed services in the past. We love hearing about real-life experiences that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Information and Support Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Information and Support Manager. We want to see how you can bring your unique skills to our vibrant team!
Show Your Passion: Let your enthusiasm for supporting families and babies shine through in your application. We’re looking for someone who genuinely cares about making a difference, so don’t hold back on sharing your motivation!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with Bliss!
How to prepare for a job interview at Bliss
✨Know Your Stuff
Before the interview, dive deep into Bliss and its mission. Understand their focus on supporting families in neonatal care and how your experience aligns with their goals. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Leadership Skills
As an Information and Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in challenging situations. Highlight your ability to empower others and foster a supportive environment.
✨Understand the Challenges
Familiarise yourself with the barriers parents face in neonatal care. Be ready to discuss how you would address these challenges and improve service delivery. This shows that you’re not just aware of the issues but are proactive about finding solutions.
✨Ask Thoughtful Questions
Prepare insightful questions about Bliss's current projects or future initiatives. This demonstrates your enthusiasm for the role and helps you gauge if the organisation is the right fit for you. It’s a two-way street, after all!