At a Glance
- Tasks: Own technical implementations and support for commercial customers, ensuring smooth integrations.
- Company: Join a dynamic SaaS company focused on innovative solutions and customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and continuous improvement.
- Why this job: Be the bridge between engineering and customers, making a real impact in tech delivery.
- Qualifications: 1-3 years in a technical role; strong communication and problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Requirements
- 1–3 years of experience in a technical, customer-facing role (internships and placements considered for exceptional candidates)
- Exposure to B2B SaaS environments, implementation, or technical support preferred
- Proven ability to manage your own workload and communicate clearly with non-technical stakeholders
- Solid understanding of APIs, authentication protocols and integration concepts
- Working knowledge of SSO standards: SAML, OIDC, OAuth
- Hands-on experience with session lifecycles, secure cookie handling, and token-based authentication (JWT)
- General understanding of:
- Enterprise application landscape
- Application and identity architecture
- SaaS protocols and integrations
- APIs (SCIM 2.0/ REST/ SOAP/ GraphQL)
- Network security protocols (OAuth, SAML, LDAP)
- Knowledge of core application security principles
- Comfortable reading and writing technical documentation
- Bachelor's degree in Engineering, Computer Science, or a comparable field preferred
- Customer-facing confidence — at ease on calls with technical stakeholders and able to represent Blink credibly
- A documentation mindset — you instinctively write things down and leave things clearer than you found them
- Curiosity about both product and delivery and solving technical customer challenges, not just code
- Strong communication and organisational skills; you manage your own workload without needing to be chased
- Adaptable to fast-paced, ambiguous environments with a solutions-oriented approach
What the job involves
- We're looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers
- You'll own the technical implementation experience for our customers — getting them live, building, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on
- This is a hands-on, customer-facing role that sits at the intersection of engineering and delivery
- You'll work closely with our Solution Architect, who will set your priorities and act as your escalation path, while also maintaining a close working relationship with our Product & Engineering team
- If you're an engineer who enjoys talking to customers, has an instinct for communication and issue resolution, and wants to grow inside a scaling product-focused company, this role is built for you
- Own end-to-end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go-live support
- Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible
- Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team
- Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation
- Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed
- Act as customer-facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap
SaaS Delivery & Integrations Engineer employer: BLINK
At Blink, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a SaaS Delivery & Integrations Engineer, you'll benefit from a supportive environment that encourages professional growth through hands-on experience and close collaboration with our talented Product & Engineering teams. Located in a vibrant tech hub, we offer competitive benefits and the unique opportunity to engage directly with customers, making a meaningful impact while advancing your career in a scaling product-focused company.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Delivery & Integrations Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to SaaS delivery and integrations. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to handle customer issues effectively, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace SaaS Delivery & Integrations Engineer
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in technical, customer-facing roles. Even if it's just internships or placements, we want to see how you've tackled challenges and interacted with clients.
Speak Our Language:When writing your application, use terminology that matches the job description. Show us you understand APIs, SSO standards, and integration concepts. This helps us see that you're a good fit for the role right from the start.
Keep It Clear and Concise:We love a well-structured application! Make sure your writing is clear and easy to follow. Remember, you’ll be communicating with non-technical stakeholders, so show us you can break down complex ideas into simple terms.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at BLINK
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, authentication protocols, and integration concepts. Be ready to discuss SSO standards like SAML and OAuth, as well as your hands-on experience with session lifecycles and token-based authentication. This will show that you’re not just familiar with the terms but can actually apply them.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about how you would describe complex ideas to someone without a technical background. Clear communication is key, so be prepared to demonstrate your ability to manage your workload and communicate effectively with non-technical stakeholders.
✨Show Your Curiosity
Employers love candidates who are genuinely interested in their product and delivery processes. Prepare some thoughtful questions about the company’s SaaS offerings and how they tackle technical challenges. This shows that you’re not just looking for a job, but you’re eager to contribute and grow within the company.
✨Bring Your Documentation Mindset
Since maintaining technical documentation is part of the job, be ready to discuss your approach to writing and organising information. Share examples of how you’ve improved documentation in past roles or projects. This will highlight your attention to detail and your commitment to leaving things clearer than you found them.
