At a Glance
- Tasks: Own technical implementations and support for commercial customers, ensuring smooth integrations.
- Company: Join a dynamic tech company focused on innovative SaaS solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Be the bridge between engineering and customers, making a real impact in tech delivery.
- Qualifications: 1-3 years in a technical role; strong communication and problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
Requirements
- 1–3 years of experience in a technical, customer-facing role (internships and placements considered for exceptional candidates)
- Exposure to B2B SaaS environments, implementation, or technical support preferred
- Proven ability to manage your own workload and communicate clearly with non-technical stakeholders
- Solid understanding of APIs, authentication protocols and integration concepts
- Working knowledge of SSO standards: SAML, OIDC, OAuth
- Hands-on experience with session lifecycles, secure cookie handling, and token-based authentication (JWT)
- General understanding of enterprise application landscape, application and identity architecture, SaaS protocols and integrations, APIs (SCIM 2.0/ REST/ SOAP/GraphQL), network security protocols (OAuth, SAML, LDAP)
- Knowledge of core application security principles
- Comfortable reading and writing technical documentation
- Bachelor's degree in Engineering, Computer Science, or a comparable field preferred
- Customer-facing confidence — at ease on calls with technical stakeholders and able to represent Blink credibly
- A documentation mindset — you instinctively write things down and leave things clearer than you found them
- Curiosity about both product and delivery and solving technical customer challenges, not just code
- Strong communication and organisational skills; you manage your own workload without needing to be chased
- Adaptable to fast-paced, ambiguous environments with a solutions-oriented approach
What the job involves
- We're looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers.
- You'll own the technical implementation experience for our customers — getting them live, build, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on.
- This is a hands-on, customer-facing role that sits at the intersection of engineering and delivery.
- You'll work closely with our Solution Architect, who will set your priorities and act as your escalation path, while also maintaining a close working relationship with our Product & Engineering team.
- If you're an engineer who enjoys talking to customers, has an instinct for communication and issue resolution, and wants to grow inside a scaling product-focused company, this role is built for you.
- Own end-to-end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go-live support.
- Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible.
- Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team.
- Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation.
- Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed.
- Act as customer-facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap.
SaaS Delivery & Integrations Engineer in London employer: BLINK
At Blink, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a SaaS Delivery & Integrations Engineer, you'll enjoy a dynamic environment where your technical skills are valued, and you'll have ample opportunities for professional growth through hands-on experience and mentorship from our Solution Architect and Product & Engineering teams. Located in a vibrant tech hub, we offer competitive benefits and a supportive atmosphere that encourages curiosity and problem-solving, making it an ideal place for those looking to make a meaningful impact in the SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land SaaS Delivery & Integrations Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even online forums related to SaaS and integrations. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your pitch! Be ready to explain your experience and skills in a clear, concise way. Remember, you’ll be talking to non-technical stakeholders too, so keep it simple and relatable.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your adaptability and customer-facing confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace SaaS Delivery & Integrations Engineer in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in technical, customer-facing roles. Even if it's just internships or placements, we want to see how you've tackled challenges and communicated with non-technical folks.
Get Technical:Don’t shy away from showcasing your understanding of APIs, authentication protocols, and integration concepts. We love candidates who can talk the talk, so drop in some buzzwords like SSO standards and token-based authentication!
Keep It Clear and Concise:When writing your application, clarity is key! We appreciate a documentation mindset, so make sure your application is easy to read and leaves us with a clear understanding of your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at BLINK
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, authentication protocols, and integration concepts. Be ready to discuss SSO standards like SAML and OAuth, as well as your hands-on experience with session lifecycles and token-based authentication. This will show that you're not just familiar with the terms but can actually apply them.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Think about how you would describe complex ideas to non-technical stakeholders. Clear communication is key, so consider doing mock interviews with friends or family to refine your skills.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical challenges in the past. Think of specific instances where you resolved issues independently or improved processes. This will demonstrate your adaptability and solutions-oriented mindset, which are crucial for this role.
✨Get Familiar with the Company’s Products
Take some time to explore the company’s product offerings and understand their engineering roadmap. Being knowledgeable about what they do will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
