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- Tasks: Own technical implementation for clients, ensuring smooth integrations and troubleshooting.
- Company: Join Blink, a dynamic tech company transforming workplace experiences.
- Benefits: Competitive salary, equity, generous leave, and private health insurance.
- Other info: Inclusive culture with opportunities for growth and learning in a fast-paced environment.
- Why this job: Be part of an impactful team, working with leading brands like Domino's and McDonald's.
- Qualifications: 1-3 years in a technical, customer-facing role; strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Location: London (office 3 days/week)
Team: Professional Services
Salary: £45k-£55k + bonus + equity
About Blink
At Blink, we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic, personalised hubs that keep workforces connected, informed, and engaged — wherever and however they work. We partner with some of the world's leading organisations like Domino's, JD Sports and McDonald's making sure they can reach their entire workforces and build cultures where people feel informed, included, and inspired.
The Role
We're looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers. You'll own the technical implementation experience for our customers — getting them live, building, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on. This is a hands-on, customer-facing role that sits at the intersection of engineering and delivery.
Key Responsibilities
- Own end-to-end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go-live support.
- Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible.
- Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team.
- Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation.
- Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed.
- Act as customer-facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap.
Requirements
Professional Experience- 1–3 years of experience in a technical, customer-facing role (internships and placements considered for exceptional candidates).
- Exposure to B2B SaaS environments, implementation, or technical support preferred.
- Proven ability to manage your own workload and communicate clearly with non-technical stakeholders.
- Solid understanding of APIs, authentication protocols and integration concepts.
- Working knowledge of SSO standards: SAML, OIDC, OAuth.
- Hands-on experience with session lifecycles, secure cookie handling, and token-based authentication (JWT).
- General understanding of enterprise application landscape, application and identity architecture, SaaS protocols and integrations, APIs (SCIM 2.0/ REST/ SOAP/GraphQL), and network security protocols (OAuth, SAML, LDAP).
- Knowledge of core application security principles.
- Comfortable reading and writing technical documentation.
- Bachelor's degree in Engineering, Computer Science, or a comparable field preferred.
- Customer-facing confidence — at ease on calls with technical stakeholders and able to represent Blink credibly.
- A documentation mindset — you instinctively write things down and leave things clearer than you found them.
- Curiosity about both product and delivery and solving technical customer challenges, not just code.
- Strong communication and organisational skills; you manage your own workload without needing to be chased.
- Adaptable to fast-paced, ambiguous environments with a solutions-oriented approach.
Benefits
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you'll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of!
- Equity allocations with significant upside potential.
- Simple, transparent and generous bonus plan.
- Company shutdown between Christmas and New Year.
- 25 days' leave + public holidays.
- Pension scheme to help you save for a bright future.
- Private health insurance.
- Ability to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.
Client Delivery Engineer in London employer: BLINK
Contact Detail:
BLINK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Blink's products and services, and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical explanations! Since this role is customer-facing, being able to clearly communicate complex ideas is key. Try explaining technical concepts to friends or family who aren’t in tech — it’ll sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Blink and ready to dive into the exciting challenges ahead.
We think you need these skills to ace Client Delivery Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Delivery Engineer role. Highlight your technical skills and customer-facing experience, showing us how you can bring value to Blink.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, let your communication skills shine through in your application. Use clear and concise language to demonstrate your ability to explain complex technical concepts.
Highlight Relevant Experience: Don’t forget to mention any experience you have with APIs, SSO, or SaaS environments. We want to see how your background aligns with the responsibilities of the role, so be specific about your hands-on experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at BLINK
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, authentication protocols, and integration concepts. Being able to discuss these topics confidently will show that you're not just familiar with the technical side but can also communicate it effectively to non-technical stakeholders.
✨Show Off Your Customer-Facing Skills
Since this role is customer-facing, practice how you would explain complex technical issues in simple terms. Think about past experiences where you've successfully resolved customer issues and be ready to share those stories during the interview.
✨Demonstrate Your Documentation Mindset
Blink values clear communication and documentation. Prepare examples of how you've created or improved technical documentation in previous roles. This will highlight your attention to detail and your ability to leave things clearer than you found them.
✨Be Ready for Problem-Solving Scenarios
Expect to tackle some hypothetical technical challenges during the interview. Practice articulating your thought process when troubleshooting issues, as this will showcase your analytical skills and adaptability in fast-paced environments.