At a Glance
- Tasks: Own technical implementations and support for commercial customers, ensuring smooth integrations.
- Company: Join a dynamic tech company focused on innovative solutions and customer success.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and continuous learning.
- Why this job: Be the bridge between engineering and customers, making a real impact in their success.
- Qualifications: 1-3 years in a technical role; strong communication and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Requirements:
- 1–3 years of experience in a technical, customer-facing role (internships and placements considered for exceptional candidates)
- Exposure to B2B SaaS environments, implementation, or technical support preferred
- Proven ability to manage your own workload and communicate clearly with non-technical stakeholders
- Solid understanding of APIs, authentication protocols and integration concepts
- Working knowledge of SSO standards: SAML, OIDC, OAuth
- Hands-on experience with session lifecycles, secure cookie handling, and token-based authentication (JWT)
- General understanding of:
- Enterprise application landscape
- Application and identity architecture
- SaaS protocols and integrations
- APIs (SCIM 2.0/ REST/ SOAP/ GraphQL)
- Network security protocols (OAuth, SAML, LDAP)
- Knowledge of core application security principles
- Comfortable reading and writing technical documentation
- Bachelor's degree in Engineering, Computer Science, or a comparable field preferred
- Customer-facing confidence — at ease on calls with technical stakeholders and able to represent Blink credibly
- A documentation mindset — you instinctively write things down and leave things clearer than you found them
- Curiosity about both product and delivery and solving technical customer challenges, not just code
- Strong communication and organisational skills; you manage your own workload without needing to be chased
- Adaptable to fast-paced, ambiguous environments with a solutions-oriented approach
What the job involves:
- You'll own the technical implementation experience for our customers — getting them live, building, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on
- This is a hands-on, customer-facing role that sits at the intersection of engineering and delivery
- You'll work closely with our Solution Architect, who will set your priorities and act as your escalation path, while also maintaining a close working relationship with our Product & Engineering team
- If you're an engineer who enjoys talking to customers, has an instinct for communication and issue resolution, and wants to grow inside a scaling product-focused company, this role is built for you
- Own end-to-end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go-live support
- Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible
- Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team
- Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation
- Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed
- Act as customer-facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap
Client Delivery Engineer employer: BLINK
At Blink, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Client Delivery Engineer, you'll benefit from hands-on experience in a dynamic B2B SaaS environment, with ample opportunities for professional growth and development. Our commitment to employee well-being is reflected in our supportive team atmosphere, where your contributions are valued and your curiosity is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Engineer
✨Tip Number 1
Get to know the company inside out! Research Blink's products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is customer-facing, being able to explain technical concepts clearly to non-technical stakeholders is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled technical challenges in the past. Use specific examples that highlight your adaptability and solutions-oriented mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team.
We think you need these skills to ace Client Delivery Engineer
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any relevant experience you have in technical, customer-facing roles. Even if it's just internships or placements, we want to see how you've interacted with customers and tackled technical challenges.
Speak Our Language:Use the job description as your guide! Incorporate keywords like APIs, SSO standards, and integration concepts into your application. This shows us you understand what we're looking for and can communicate effectively.
Keep It Clear and Concise:When writing your application, clarity is key. We appreciate a well-structured document that’s easy to read. Remember, you’ll be communicating with non-technical stakeholders, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BLINK
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, authentication protocols, and integration concepts. Be ready to discuss SSO standards like SAML and OAuth, as well as session lifecycles and secure cookie handling. The more confident you are with these topics, the better you'll be able to impress during the interview.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to a non-technical stakeholder. Clear communication can set you apart, so consider doing mock interviews with friends or family to refine your approach.
✨Demonstrate Your Problem-Solving Mindset
Prepare examples from your past experiences where you've tackled technical challenges or resolved customer issues. Highlight your adaptability in fast-paced environments and how you’ve managed your workload effectively. This will show that you’re not just technically savvy but also solutions-oriented.
✨Get Familiar with the Company’s Products
Take some time to research Blink’s product offerings and engineering roadmap. Understanding what they do and how their technology works will help you engage in meaningful conversations during the interview. It shows genuine interest and can help you connect your skills to their needs.
