At a Glance
- Tasks: Lead technical implementations and support for our commercial clients, ensuring smooth integrations.
- Company: Join Blink, a dynamic tech company transforming workplace experiences for top brands.
- Benefits: Enjoy equity options, generous bonuses, 25 days leave, and private health insurance.
- Other info: Inclusive culture valuing diversity; excellent growth opportunities in a fast-paced environment.
- Why this job: Be part of a meaningful journey in a supportive team, making a real impact.
- Qualifications: 1-3 years in a technical customer-facing role; strong communication and problem-solving skills.
The predicted salary is between 45000 - 55000 € per year.
Location: London (office 3 days/week)
Team: Professional Services
£45k-£55k + bonus + equity
About Blink
At Blink, we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic, personalised hubs that keep workforces connected, informed, and engaged — wherever and however they work. We partner with some of the world's leading organisations like Domino's, JD Sports and McDonald's making sure they can reach their entire workforces and build cultures where people feel informed, included, and inspired — and we're just getting started.
The Role
We're looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers. You’ll own the technical implementation experience for our customers — getting them live, building, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on. This is a hands‑on, customer‑facing role that sits at the intersection of engineering and delivery. You’ll work closely with our Solution Architect, who will set your priorities and act as your escalation path, while also maintaining a close working relationship with our Product & Engineering team — closely integrated with how they build, what’s on the roadmap, and how to route delivery‑side questions efficiently. If you’re an engineer who enjoys talking to customers, has an instinct for communication and issue resolution, and wants to grow inside a scaling product‑focused company, this role is built for you.
Key Responsibilities
- Own end‑to‑end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go‑live support
- Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible
- Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team
- Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation
- Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed
- Act as customer‑facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap
Professional Experience
- 1–3 years of experience in a technical, customer‑facing role (internships and placements considered for exceptional candidates)
- Exposure to B2B SaaS environments, implementation, or technical support preferred
- Proven ability to manage your own workload and communicate clearly with non‑technical stakeholders
Technical Expertise
- Solid understanding of APIs, authentication protocols and integration concepts
- Working knowledge of SSO standards: SAML, OIDC, OAuth
- Hands‑on experience with session lifecycles, secure cookie handling, and token‑based authentication (JWT)
- General understanding of:
- Enterprise application landscape.
- Application and identity architecture.
- SaaS protocols and integrations.
- APIs (SCIM 2.0/ REST/ SOAP/GraphQL).
- Network security protocols (OAuth, SAML, LDAP).
- Knowledge of core application security principles.
- Comfortable reading and writing technical documentation.
Educational Background
Bachelor's degree in Engineering, Computer Science, or a comparable field preferred.
Our Ideal Candidate
- Customer‑facing confidence — at ease on calls with technical stakeholders and able to represent Blink credibly
- A documentation mindset — you instinctively write things down and leave things clearer than you found them
- Curiosity about both product and delivery and solving technical customer challenges, not just code
- Strong communication and organisational skills; you manage your own workload without needing to be chased
- Adaptable to fast‑paced, ambiguous environments with a solutions‑oriented approach
You will have the opportunity to be part of something impactful, large‑scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start‑ups can only dream of!
Benefits include:
- Equity allocations with significant upside potential
- Simple, transparent and generous bonus plan
- Company shutdown between Christmas and New Year
- 25 days' leave + public holidays
- Pension scheme to help you save for a bright future
- Private health insurance
- Ability to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people
At Blink, we’re committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.
Client Delivery Engineer in London employer: Blink - The Employee App
At Blink, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London. Our commitment to employee growth is evident through our supportive environment, where you can thrive alongside a talented team while enjoying benefits like equity allocations, a generous bonus plan, and private health insurance. Join us to be part of a meaningful journey, transforming digital workplace experiences for leading organisations and making a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Blink's products and their impact on clients. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your technical explanations! Since you'll be dealing with customers, being able to clearly explain complex concepts in simple terms is key. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Blink team!
We think you need these skills to ace Client Delivery Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Delivery Engineer role. Highlight your technical skills and customer-facing experience, showing us how you fit into our dynamic team at Blink.
Show Off Your Communication Skills:Since this role is all about interacting with customers, let your communication skills shine through in your application. Use clear and concise language to demonstrate your ability to explain complex technical concepts simply.
Highlight Relevant Experience:Don’t forget to mention any experience you have in B2B SaaS environments or technical support. We want to see how your background aligns with the responsibilities of the role, so be specific!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Blink!
How to prepare for a job interview at Blink - The Employee App
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, authentication protocols, and integration concepts. Blink is looking for someone who can confidently discuss technical details, so be prepared to explain how you've used these in past roles or projects.
✨Show Off Your Customer-Facing Skills
Since this role is customer-facing, practice articulating complex technical information in a way that non-technical stakeholders can understand. Think about examples from your experience where you successfully communicated with clients or resolved their issues.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that might involve troubleshooting common technical issues. Be ready to walk through your thought process on how you would approach resolving API errors or configuration problems, showcasing your analytical skills.
✨Demonstrate Your Documentation Mindset
Blink values clear communication and documentation. Bring examples of technical documentation you've created or improved in the past. Be ready to discuss how you ensure clarity and usability in your documentation, as this will be crucial in your role.
