At a Glance
- Tasks: Lead technical implementations and support customers in a dynamic, hands-on role.
- Company: Join Blink, a forward-thinking tech company transforming workplace experiences.
- Benefits: Enjoy equity options, generous bonuses, 25 days leave, and private health insurance.
- Other info: Thriving environment for growth, learning, and tackling exciting challenges.
- Why this job: Be part of an impactful team, working with top brands like Domino's and McDonald's.
- Qualifications: 1-3 years in a technical customer-facing role; strong communication skills required.
The predicted salary is between 45000 - 55000 € per year.
Location: London (office 3 days/week)
Team: Professional Services
£45k-£55k + bonus + equity
About Blink
At Blink, we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic, personalised hubs that keep workforces connected, informed, and engaged — wherever and however they work. We partner with some of the world's leading organisations like Domino's, JD Sports and McDonald's making sure they can reach their entire workforces and build cultures where people feel informed, included, and inspired — and we're just getting started.
The Role
We're looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers. You’ll own the technical implementation experience for our customers — getting them live, building, testing, and troubleshooting their integrations, and ensuring our technical documentation is something the whole business can rely on. This is a hands‑on, customer‑facing role that sits at the intersection of engineering and delivery. You’ll work closely with our Solution Architect, who will set your priorities and act as your escalation path, while also maintaining a close working relationship with our Product & Engineering team — closely integrated with how they build, what’s on the roadmap, and how to route delivery‑side questions efficiently. If you’re an engineer who enjoys talking to customers, has an instinct for communication and issue resolution, and wants to grow inside a scaling product‑focused company, this role is built for you.
Key Responsibilities
- Own end‑to‑end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go‑live support.
- Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible.
- Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team.
- Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation.
- Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed.
- Act as customer‑facing expert on Blink technical capabilities, staying educated and informed about Blink’s product and engineering roadmap.
Professional Experience
- 1–3 years of experience in a technical, customer‑facing role (internships and placements considered for exceptional candidates).
- Exposure to B2B SaaS environments, implementation, or technical support preferred.
- Proven ability to manage your own workload and communicate clearly with non‑technical stakeholders.
Technical Expertise
- Solid understanding of APIs, authentication protocols and integration concepts.
- Working knowledge of SSO standards: SAML, OIDC, OAuth.
- Hands‑on experience with session lifecycles, secure cookie handling, and token‑based authentication (JWT).
- General understanding of: Enterprise application landscape, application and identity architecture, SaaS protocols and integrations, APIs (SCIM 2.0/ REST/ SOAP/GraphQL), network security protocols (OAuth, SAML, LDAP), and core application security principles.
- Comfortable reading and writing technical documentation.
Educational Background
- Bachelor's degree in Engineering, Computer Science, or a comparable field preferred.
Our Ideal Candidate
- Customer‑facing confidence — at ease on calls with technical stakeholders and able to represent Blink credibly.
- A documentation mindset — you instinctively write things down and leave things clearer than you found them.
- Curiosity about both product and delivery and solving technical customer challenges, not just code.
- Strong communication and organisational skills; you manage your own workload without needing to be chased.
- Adaptable to fast‑paced, ambiguous environments with a solutions‑oriented approach.
You will have the opportunity to be part of something impactful, large‑scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start‑ups can only dream of!
Benefits include:
- Equity allocations with significant upside potential.
- Simple, transparent and generous bonus plan.
- Company shutdown between Christmas and New Year.
- 25 days' leave + public holidays.
- Pension scheme to help you save for a bright future.
- Private health insurance.
- Ability to grow, learn and solve a variety of challenges, working in an ambitious environment with smart people.
At Blink, we’re committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.
Client Delivery Engineer employer: Blink - The Employee App
At Blink, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Located in the heart of London, our team enjoys a flexible office environment, generous benefits including equity allocations and private health insurance, and ample opportunities for professional growth within a supportive and ambitious setting. Join us to make a meaningful impact while working alongside some of the brightest minds in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Engineer
✨Tip Number 1
Get to know the company inside out! Research Blink's products and their impact on clients like Domino's and JD Sports. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your technical explanations! Since you'll be dealing with non-technical stakeholders, make sure you can break down complex concepts into simple terms. This will showcase your communication skills and confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Blink team!
We think you need these skills to ace Client Delivery Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Delivery Engineer role. Highlight your technical skills and customer-facing experience, showing us how you fit into our dynamic team at Blink.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, let your communication skills shine through in your application. Use clear and concise language to demonstrate your ability to explain complex technical concepts to non-technical stakeholders.
Highlight Relevant Experience:Don’t forget to mention any experience you have in B2B SaaS environments or technical support roles. We want to see how your background aligns with the responsibilities of the position, so be specific about your achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Blink!
How to prepare for a job interview at Blink - The Employee App
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of APIs, authentication protocols, and integration concepts. Blink is looking for someone who can confidently discuss technical details, so be prepared to explain how you've used these in past roles or projects.
✨Show Off Your Customer Skills
Since this role is customer-facing, practice articulating how you've successfully communicated with non-technical stakeholders. Think of examples where you resolved issues or improved customer experiences, as this will demonstrate your ability to bridge the gap between tech and clients.
✨Get Familiar with Blink's Product
Dive into Blink’s platform and understand its features and benefits. Being able to discuss how you can contribute to enhancing the user experience will show your genuine interest in the company and its mission.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting common technical issues. Practise explaining your thought process when diagnosing problems, as this will highlight your analytical skills and ability to think on your feet during the interview.
