At a Glance
- Tasks: Provide top-notch technical support and resolve customer queries efficiently.
- Company: Join Blink Payment, a fast-growing tech company revolutionising payment solutions.
- Benefits: Enjoy 26 days annual leave, private health insurance, and flexible perks.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team making payments simple for businesses.
- Qualifications: Technical knowledge in IT or related fields; strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all‑in‑one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such as Xero or QuickBooks, through easy‑to‑use APIs. It’s an exciting time to join us – as we’re growing fast! With new products, customers and huge plans for exponential growth, there’s plenty of opportunity to make your mark.
What makes us unique?
- A platform that provides every payment type a business will ever need, allowing your business to adapt and grow alongside your payment provider.
- Simplicity – we like to keep things simple, there's no need for multiple platforms, business payments and reconciliations are kept in one easy‑to‑use platform.
- Personal touch – a support team available via online live chat, email, WhatsApp and phone, to resolve any issues. With a current average response time of 6 seconds to answer phone calls.
Our core values:
- Own the solution – We take ownership of outcomes, not just tasks. People here are expected to solve problems, improve what’s in front of them, and see things through to completion.
- Win with integrity – How we achieve results matters. We hold high standards for how we work – with customers, partners, and each other – and we expect people to act with honesty and accountability.
- Ready to help – We work closely and support each other to get things done. Being in the same space helps us move faster, solve problems in real time, and stay connected as a team.
The Role: We are looking for a curious, technically minded Technical Support Specialist to help us in delivering an exceptional customer experience. You may already have experience in technical support, or you may be looking to build your career after completing a relevant qualification, such as computer science, software development, IT, or another technology‑focused course. In this role, you will act as a bridge between our customers, support teams, developers and product specialists. You will use your problem‑solving skills, communication style and willingness to learn to investigate technical queries, support smooth issue resolution, and help ensure clients get the very best from the Blink Payment platform.
Key Responsibilities:
- Manage escalated support tickets in a professional, diligent and timely manner.
- Maintain meticulous records on Salesforce, ensuring information is accurate and up to date.
- Take ownership of complex API integration cases from investigation through to resolution.
- Interact with clients across multiple communication channels, including live chat, email and phone.
- Diagnose and resolve issues before escalation to the development or product team where possible.
- Support and maintain key working relationships with other departments across the business.
- Demonstrate and promote best practice to support and guide first‑line team members.
- Continuously identify opportunities to improve processes and enhance support efficiency.
- Investigate potential platform, integration, and API issues, gathering relevant information and diagnostics before escalating to third‑line support for further investigation where necessary.
Key Skills & Experience:
- You have excellent attention to detail and strong organisational skills.
- You are a confident communicator with strong interpersonal skills.
- You can demonstrate technical knowledge through work experience, personal projects, study, or a relevant qualification such as computer science, software development, IT or a related subject.
- You are confident learning new systems and enjoy applying technical concepts to real customer problems.
- You have an interest in APIs, integrations and how systems connect, with a willingness to develop deeper knowledge in this area.
- You enjoy problem‑solving, taking ownership and delivering a high‑quality customer experience.
Benefits:
- 26 days annual leave + bank holidays.
- One additional day of annual leave for your birthday.
- Private health insurance (Vitality).
- Access to Perkbox – our flexible benefits portal.
Technical Support Specialist in Manchester employer: Blink Payment
At Blink Payment, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Support Specialist, you'll enjoy a supportive environment where your problem-solving skills are valued, alongside generous benefits such as 26 days of annual leave, private health insurance, and access to our flexible benefits portal. With our rapid growth and commitment to employee development, you'll have ample opportunities to make a meaningful impact while advancing your career in the heart of a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blink Payment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blink Payment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blink Payment:Your cover letter is your chance to shine! Tell us why you want to work at Blink Payment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blink Payment!
How to prepare for a job interview at Blink Payment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
