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For Companies At a Glance
- Tasks: Drive client success by managing accounts and optimising payment solutions.
- Company: Join Blink Payment, a fast-growing tech company revolutionising payment processing.
- Benefits: Enjoy competitive salary, uncapped commission, private health insurance, and 26 days annual leave.
- Other info: Dynamic work environment with early finishes on Fridays and regular social events.
- Why this job: Be part of an innovative team making a real impact in the payments industry.
- Qualifications: Experience in account management and strong consultative selling skills required.
The predicted salary is between 26000 - 26000 £ per year.
Salary: £26,000 + Uncapped Commission
About Blink Payment
Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all-in-one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such as Xero or QuickBooks, through easy-to-use APIs. It’s an exciting time to join us – as we’re growing fast! With new products, customers and huge plans for exponential growth, there’s plenty of opportunity to make your mark.
What makes us unique?
- A platform that provides options: Our platform provides every payment type a business will ever need, allowing your business to adapt and grow alongside your payment provider.
- Simplicity: We like to keep things simple, there’s no need for multiple platforms, business payments and reconciliations are kept in one easy-to-use platform.
- Personal touch: A support team available via online live chat, email, WhatsApp and phone, to resolve any issues. With a current average response time of 6 seconds to answer phone calls.
Our core values:
- Be proactive: We value people who take initiative and step forward. At Blink Payment, you’re trusted with real responsibility early, and progress comes from acting within clear priorities - not waiting to be told.
- Own the solution: We take ownership of outcomes, not just tasks. People here are expected to solve problems, improve what’s in front of them, and see things through to completion.
- Win with integrity: How we achieve results matters. We hold high standards for how we work - with customers, partners, and each other – and we expect people to act with honesty and accountability.
- Ready to help: We work closely and support each other to get things done. Being in the same space helps us move faster, solve problems in real time, and stay connected as a team.
The Role:
We’re looking for exceptional people to join our Client Success team to ensure a best in class experience for our customers. Someone who can effectively handle technical queries, build strong relationships with our clients, and understand our technology in depth. We love competitive, high energy individuals who never back down from a challenge!
Key Responsibilities:
- Own a portfolio of merchants, driving revenue retention, contract renewal, and account growth.
- Deliver structured consultation meetings and proactive outreach to strengthen relationships and uncover opportunities.
- Act as a trusted advisor, providing consultative guidance on optimising payment performance and increasing efficiency.
- Identify and convert upsell and cross-sell opportunities, including hardware upgrades, and additional payment solutions.
- Proactively manage contract lifecycle, re-contracting out-of-term merchants and reducing churn risk.
- Take full ownership of customer outcomes, resolving issues end-to-end by collaborating with internal teams (sales, ops, support, banking partners, product).
- Build and maintain strong internal relationships to accelerate solutions and improve the customer experience.
- Maintain deep knowledge of the payments industry, products, and competitors to position Blink effectively.
- Support and progress merchant applications with acquiring bank partners, ensuring smooth onboarding and changes to service.
Key Skills/Experience:
- Proven ability to retain and grow revenue within existing accounts in a target-driven environment.
- Strong organisational skills with the ability to manage multiple priorities and accounts effectively.
- Strong consultative selling skills, with the ability to uncover needs and position value-led solutions.
- Experience running client meetings, with confident presentation and influencing skills.
- Highly proactive with strong pipeline management and opportunity creation mindset.
Why join Blink Payment?
- Come on board a fast growing privately owned business.
- 26 Days Annual Leave + Bank Holidays.
- An additional day of annual leave for your Birthday.
- Early finish on a Friday at 3:30PM.
- Private Health Insurance (Vitality).
- Access to Perkbox - our flexible benefits portal.
- Matched pension contributions up to 6%.
- Enhanced maternity/paternity leave.
- Frequent company social events + quarterly company off-sites.
Client Success Adviser employer: Blink Payment
Contact Detail:
Blink Payment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Adviser
✨Tip Number 1
Get to know Blink Payment inside out! Familiarise yourself with their platform and the unique features they offer. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you can demonstrate your proactive nature and problem-solving skills. Use examples from your past experiences that align with Blink's core values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Blink team!
We think you need these skills to ace Client Success Adviser
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your words. It helps us get a feel for how you'd fit into our vibrant team.
Tailor Your Application: Make sure to tailor your application specifically for the Client Success Adviser role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining Blink Payment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what matters. This will help us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us. We can’t wait to hear from you!
How to prepare for a job interview at Blink Payment
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Blink Payment's platform and services. Familiarise yourself with their payment solutions, like open banking and virtual terminals, so you can confidently discuss how they help businesses thrive.
✨Show Your Proactivity
Blink Payment values proactive individuals, so be ready to share examples of how you've taken initiative in previous roles. Think about times when you identified a problem and took steps to solve it without being prompted.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Ask questions about their experiences at Blink Payment and share your own relevant stories. This will demonstrate your ability to foster strong relationships, which is key for a Client Success Adviser.
✨Highlight Your Consultative Skills
Be prepared to discuss your consultative selling skills and how you've successfully uncovered client needs in the past. Use specific examples to illustrate how you've provided value-led solutions that drove revenue growth and improved customer satisfaction.