At a Glance
- Tasks: Lead and mentor a dynamic team to deliver top-tier patient care and operational excellence.
- Company: Join Blink Health, the fastest growing healthcare tech company making prescriptions accessible for everyone.
- Benefits: Enjoy great perks like medical coverage, 401k options, paid leave, and daily snacks!
- Other info: Fully onsite role with excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a collaborative environment.
- Qualifications: 5+ years of leadership experience in a fast-paced, data-driven setting; healthcare background preferred.
The predicted salary is between 45000 - 55000 £ per year.
Company Overview
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.
Our two primary products – Blink Rx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
Blink Rx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform.
With Blink Rx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
What You'll Do
- Team Management & Development
- Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.
- Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
- Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
- Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.
- Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
- Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.
- Operational Excellence
- Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
- Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.
- Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).
- Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.
- Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.
- Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.
- Compliance & Quality Assurance
- Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
- Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
- Proactively identify and address any compliance risks or errors in operational processes.
- Collaboration & Communication
- Foster open communication within the team to ensure alignment on goals and priorities.
- Communicate updates, changes, and best practices effectively to the team.
- Leadership & Problem-Solving
- Serve as a role model for professionalism, accountability, and excellence in operations.
- Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
- Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
- Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.
What You'll Need
- 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
- Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
- Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities.
- Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.
- Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance.
- Excellent organizational and multitasking abilities to manage competing priorities effectively.
- Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement.
- Proven track record of managing employees and workflow in a high-volume environment.
- Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations.
Strong attention to detail with a high degree of accuracy.
- Data-driven mindset with experience in analyzing performance metrics and reporting.
- Exceptional communication and interpersonal skills to foster collaboration and engagement.
- Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
- Proficiency in queue management tools, workflow systems, and office software.
Location/Hours
- Fully onsite role in Chesterfield, MO or Boise, ID Monday - Friday
Benefits
- Medical, dental, and vision coverage starting day 1
- 401k with Traditional and Roth options
- Paid sick and vacation time
- Holidays off
- 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
- Short-term and long-term disability coverage at no cost
- Life insurance
- Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
- Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
- Daily snack and drink stipend at all pharmacy locations
- #blinkindeed
Why Join Us
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
Our business model not only helps people, but drives economics that allow us to build a generational company.
We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise employer: Blink Health
At Blink Health, we pride ourselves on being a transformative force in the healthcare technology sector, dedicated to making prescriptions accessible and affordable for everyone. Our collaborative work culture fosters innovation and encourages employee growth, with comprehensive benefits including health coverage from day one, generous parental leave, and a supportive environment that values diversity. Join us in Chesterfield, where you can make a meaningful impact on patients' lives while enjoying a fulfilling career in a rapidly growing company.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Blink Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Blink Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Blink Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Blink Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Blink Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Blink Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Blink Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Blink Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Blink Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
