Client Delivery Engineer

At Blink, we build digital workplace experiences people actually want to use. Our platform transforms intranets into dynamic, personalized hubs that keep workforces connected, informed, and engaged — wherever and however they work. We partner with some of the world's leading organisations, such as Domino's, JD Sports and McDonald's, to help them reach their entire workforce and build cultures where people feel informed, included, and inspired.

Location: London (office 3 days/week)

Team and Compensation: Professional Services — £45k-£55k plus bonus and equity.

Role: We are looking for a Client Delivery Engineer to join our Services team as a key technical delivery partner for our commercial customers. You will own the technical implementation experience for our customers — getting them live, building, testing, and troubleshooting their integrations, and ensuring our technical documentation is reliable and user‑friendly. This is a hands‑on, customer‑facing role at the intersection of engineering and delivery. You will work closely with our Solution Architect, who sets your priorities and is your escalation path, while maintaining a close relationship with the Product & Engineering team.

Key Responsibilities:

• Own end‑to‑end technical implementation for commercial and guided accounts, including SSO setup, authentication flows, integrations configuration, and go‑live support.
• Serve as first line of technical response for common technical issues such as API and config errors, triaging and resolving them independently where possible.
• Maintain and continuously improve technical documentation in close partnership with the Product & Engineering team.
• Provide structured technical summaries and handover notes to the Solution Architect for accounts requiring escalation.
• Support the Solution Architect on enterprise project cycles, including testing and technical design work, as needed.
• Act as a customer‑facing expert on Blink technical capabilities, staying educated about Blink’s product and engineering roadmap.

Requirements:

Professional Experience:

• 1‑3 years of experience in a technical, customer‑facing role (internships and placements considered for exceptional candidates).
• Exposure to B2B SaaS environments, implementation, or technical support preferred.
• Proven ability to manage your own workload and communicate clearly with non‑technical stakeholders.

Technical Expertise:

• Solid understanding of APIs, authentication protocols and integration concepts.
• Working knowledge of SSO standards: SAML, OIDC, OAuth.
• Hands‑on experience with session lifecycles, secure cookie handling, and token‑based authentication (JWT).
• General understanding of enterprise application landscape, application and identity architecture, SaaS protocols and integrations, APIs (SCIM 2.0, REST, SOAP, GraphQL) and network security protocols (OAuth, SAML, LDAP).
• Knowledge of core application security principles.
• Comfortable reading and writing technical documentation.

Educational Background:

• Bachelor's degree in Engineering, Computer Science, or a comparable field preferred.

Our Ideal Candidate:

• Customer‑facing confidence – ease on calls with technical stakeholders and able to represent Blink credibly.
• A documentation mindset – instinctively writes things down and leaves the information clearer than found.
• Curiosity about both product and delivery and solving technical customer challenges, not just code.
• Strong communication and organisational skills; manages own workload without needing to be chased.
• Adaptable to fast‑paced, ambiguous environments with a solutions‑oriented approach.

Benefits:

• Equity allocation with significant upside potential.
• Simple, transparent and generous bonus plan.
• Company shutdown between Christmas and New Year.
• 25 days’ leave plus public holidays.
• Pension scheme.
• Private health insurance.

At Blink, we’re committed to creating an inclusive and diverse culture where our people feel they truly belong. All applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.