At a Glance
- Tasks: Build strong customer relationships and ensure a seamless experience from onboarding to resolution.
- Company: Join Blink Charging, a leader in EV charging solutions with a collaborative remote team.
- Benefits: Flexible working environment, potential for permanent role, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and drive customer satisfaction.
- Why this job: Make a real impact by turning customers into lifelong advocates for innovative charging solutions.
- Qualifications: 3-6+ years in Customer Success or Account Management, with a passion for customer experience.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an exceptional Customer Success Manager who lives and breathes the customer experience. This is not a passive account management role — it's a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging.
This position is based in the United Kingdom and is offered on an initial fixed-term contract of one year. Subject to business needs and individual performance, there may be an opportunity for the role to transition into a permanent position. While the role is UK-based, you will join a highly collaborative team that primarily works remotely, offering flexibility while maintaining strong cross-functional engagement.
From the moment a contract is signed, you are the face of Blink to your customers. You own the relationship end-to-end, ensuring every touchpoint — from onboarding to escalation — feels seamless, proactive, and world-class. You don't wait for problems to find you. You anticipate them. You solve them. And then you make the experience even better.
Here's What You'll Do:
- White Glove Service from Onboarding Through the Entire Customer Journey
- Own the post-sale handoff and serve as the single named point of contact from day one — no hand-offs, no confusion, just clarity.
- Deliver a premium, structured onboarding experience that sets customers up for immediate success with Blink's charging infrastructure and software platform.
- Coordinate across internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
- Day-to-Day Customer Partnership
- Act as the named, dedicated CSM for a portfolio of strategic accounts — your customers know your name, your number, and trust you completely.
- Build proactive relationships with key stakeholders from operations managers to C-suite sponsors, ensuring Blink is embedded as a strategic partner, not just a vendor.
- Monitor account health, usage data, and charging network performance to get ahead of issues before they become problems.
- Escalation Management
- Be the calm in the storm. Own escalations from first flag to full resolution, communicating transparently and driving urgency across internal teams.
- Turn difficult moments into trust-building opportunities — every resolved escalation should leave the customer feeling more confident in Blink, not less.
- Quarterly Service Reviews (QSRs)
- Lead compelling, data-driven Quarterly Service Reviews that showcase value, track progress against customer goals, and surface new opportunities.
- Prepare executive-level summaries including uptime metrics, utilization insights, cost savings, and sustainability impact — making the ROI of Blink undeniable.
- Use QSRs as a platform to align on roadmaps, identify expansion opportunities, and deepen the strategic partnership.
- Renewals, Expansion & Advocacy
- Own the renewal process — forecast accurately, engage early, and ensure every customer sees enough value to expand, not just renew.
- Identify upsell and cross-sell opportunities organically through deep account knowledge, partnering with Sales when appropriate.
- Cultivate customer champions who become Blink advocates: case studies, references, and industry voices.
- Voice of the Customer
- Serve as the internal advocate for your customers — bring field intelligence back to Product, Engineering, and Operations to continuously improve Blink's offering.
- Capture and communicate customer feedback with precision and conviction, influencing the product roadmap and service delivery model.
What You Bring to the Table:
- 3-6+ years of Customer Success, Account Management, or related experience — ideally within EV charging, energy tech, SaaS, or infrastructure industries.
- A genuine obsession with the customer experience — you take it personally when a customer isn't getting the most from your product.
- Exceptional communication skills — you're equally comfortable presenting to a Fortune 500 exec and troubleshooting with a site operations manager.
- Proven track record of managing complex, multi-stakeholder enterprise accounts with measurable outcomes (retention, expansion, CSAT, NPS).
- Strong analytical mindset — you use data to tell stories, identify risks, and drive decisions.
- Experience managing escalations with poise, urgency, and professionalism.
- Familiarity with EV charging technology, networked hardware/software platforms, or IoT ecosystems is a significant plus.
- Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero or similar).
- Self-starter mentality — you don't need a playbook handed to you. You build the playbook.
Customer Success Manager (Temporary) in St Albans employer: Blink Charging
At Blink Charging, we pride ourselves on being an exceptional employer that values the customer experience above all else. Our collaborative work culture, combined with the flexibility of remote working, empowers our Customer Success Managers to build meaningful relationships and drive impactful solutions for our clients. With a strong focus on employee growth and the potential for permanent roles, we offer a unique opportunity to thrive in the rapidly evolving EV charging industry while making a tangible difference in customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Temporary) in St Albans
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Blink Charging.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Blink Charging. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager (Temporary) in St Albans
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Blink Charging.
How to prepare for a job interview at Blink Charging
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Blink Charging's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Blink Charging offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
