At a Glance
- Tasks: Build strong customer relationships and ensure a seamless experience from onboarding to resolution.
- Company: Join Blink Charging, a leader in EV charging solutions with a collaborative remote team.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and drive customer satisfaction.
- Why this job: Make a real impact by turning customers into lifelong advocates for innovative charging solutions.
- Qualifications: 3-6 years in Customer Success or Account Management, with strong communication and analytical skills.
The predicted salary is between 45000 - 60000 £ per year.
We're looking for an exceptional Customer Success Manager who lives and breathes the customer experience. This is not a passive account management role — it's a high-impact, hands-on position for someone who thrives on building deep relationships, solving complex problems, and turning customers into lifelong advocates of Blink Charging.
This position is based in the United Kingdom. While the role is UK-based, you will join a highly collaborative team that primarily works remotely, offering flexibility while maintaining strong cross-functional engagement. From the moment a contract is signed, you are the face of Blink to your customers. You own the relationship end-to-end, ensuring every touchpoint — from onboarding to escalation — feels seamless, proactive, and world-class. You don't wait for problems to find you. You anticipate them. You solve them. And then you make the experience even better.
Here's What You'll Do:
- White Glove Service from Onboarding Through the Entire Customer Journey
- Own the post-sale handoff and serve as the single named point of contact from day one — no hand-offs, no confusion, just clarity.
- Deliver a premium, structured onboarding experience that sets customers up for immediate success with Blink's charging infrastructure and software platform.
- Coordinate across internal teams — technical, operations, field services — to ensure flawless deployment and go-live.
- Day-to-Day Customer Partnership
- Act as the named, dedicated CSM for a portfolio of strategic accounts — your customers know your name, your number, and trust you completely.
- Build proactive relationships with key stakeholders from operations managers to C-suite sponsors, ensuring Blink is embedded as a strategic partner, not just a vendor.
- Monitor account health, usage data, and charging network performance to get ahead of issues before they become problems.
- Escalation Management
- Be the calm in the storm. Own escalations from first flag to full resolution, communicating transparently and driving urgency across internal teams.
- Turn difficult moments into trust-building opportunities — every resolved escalation should leave the customer feeling more confident in Blink, not less.
- Quarterly Service Reviews (QSRs)
- Lead compelling, data-driven Quarterly Service Reviews that showcase value, track progress against customer goals, and surface new opportunities.
- Prepare executive-level summaries including uptime metrics, utilization insights, cost savings, and sustainability impact — making the ROI of Blink undeniable.
- Use QSRs as a platform to align on roadmaps, identify expansion opportunities, and deepen the strategic partnership.
- Renewals, Expansion & Advocacy
- Own the renewal process — forecast accurately, engage early, and ensure every customer sees enough value to expand, not just renew.
- Identify upsell and cross-sell opportunities organically through deep account knowledge, partnering with Sales when appropriate.
- Cultivate customer champions who become Blink advocates: case studies, references, and industry voices.
- Voice of the Customer
- Serve as the internal advocate for your customers — bring field intelligence back to Product, Engineering, and Operations to continuously improve Blink's offering.
- Capture and communicate customer feedback with precision and conviction, influencing the product roadmap and service delivery model.
What You Bring to the Table:
- 3-6+ years of Customer Success, Account Management, or related experience — ideally within EV charging, energy tech, SaaS, or infrastructure industries.
- A genuine obsession with the customer experience — you take it personally when a customer isn't getting the most from your product.
- Exceptional communication skills — you're equally comfortable presenting to a Fortune 500 exec and troubleshooting with a site operations manager.
- Proven track record of managing complex, multi-stakeholder enterprise accounts with measurable outcomes (retention, expansion, CSAT, NPS).
- Strong analytical mindset — you use data to tell stories, identify risks, and drive decisions.
- Experience managing escalations with poise, urgency, and professionalism.
- Familiarity with EV charging technology, networked hardware/software platforms, or IoT ecosystems is a significant plus.
- Proficiency with CRM platforms (Salesforce, HubSpot) and CS tools (Gainsight, Totango, ChurnZero or similar).
- Self-starter mentality — you don't need a playbook handed to you. You build the playbook.
Customer Success Manager in St Albans employer: Blink Charging
At Blink Charging, we pride ourselves on being an exceptional employer that values the customer experience above all else. Our UK-based Customer Success Manager role offers a unique opportunity to work within a highly collaborative and flexible remote team, where you can build meaningful relationships and drive impactful solutions for our customers. With a strong focus on employee growth, we provide ample opportunities for professional development and encourage a culture of innovation and advocacy, making every day at Blink a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in St Albans
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blink Charging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blink Charging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in St Albans
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blink Charging:Your cover letter is your chance to shine! Tell us why you want to work at Blink Charging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blink Charging!
How to prepare for a job interview at Blink Charging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
