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For Companies At a Glance
- Tasks: Lead the UX vision and enhance customer service operations for our global e-commerce sites.
- Company: Join Blinds2go, part of Hunter Douglas, in a transformative tech journey.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Why this job: Step into a leadership role with real impact on product strategy and team development.
- Qualifications: 3-5 years in product management with a focus on digital and e-commerce.
- Other info: Be part of a passionate team driving innovation in the window coverings industry.
The predicted salary is between 36000 - 60000 £ per year.
Blinds2go is a part of the Hunter Douglas Group who are in the midst of a significant technical transformation, modernizing our global e-commerce technology stack to give our business units the flexibility, agility, and tools they need to accelerate growth and respond faster to market opportunities. This is a pivotal moment to join us. We’re looking for a Digital Product Manager who is ready for more than a standard PM role. You’ve spent 3–5 years honing your craft, you own outcomes (not just features), and you’re starting to think and operate at a strategic level. This role is designed for someone who wants to lead, shape direction, and help grow a team of talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting for the right opportunity to step into a leadership-adjacent role with genuine scope and visibility, this is it.
Our Company
At Blinds2go and Hunter Douglas our people are our stars, we believe our team will help us on our journey to realise our dream in becoming the fastest growing, most loved and most efficient window coverings company in the world.
- Transparency: We lead by example and inspire others to achieve excellence in the right way.
- Entrepreneurship: We focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs.
- Accountability: We take ownership and are responsible for our actions and decisions.
- Meritocracy: We set challenging but realistic targets and deliver results in a passionate way; integrity and hard work are at the core of our culture, we go the extra mile.
Role & Responsibilities
What You’ll Own:
- As the lead PM on our UX squad, you will have end-to-end ownership of:
- The UX product vision and roadmap across Hunter Douglas’ global e-commerce sites
- The Customer Service operations workstream, including CS tool ownership, platform migrations, and ongoing enhancements
- Discovery, strategy, prioritization, experimentation, delivery, and post-launch optimization within your domains
- User experience quality and consistency across our e-commerce platforms
- Balancing global platform standards with regional market nuances
- Performance outcomes: you measure success in business impact, not feature output
Leadership & Team Impact:
- This role carries genuine leadership responsibility:
- Lead and provide day-to-day direction to the UX and CS Operations squads, working closely with engineering and design
- Act as a mentor and sounding board for other product managers on the team
- Drive clarity in ambiguous situations, aligning teams around outcomes when the path isn’t obvious
- Represent the product perspective in stakeholder discussions across North America, EMEA, and APAC
- Help shape our product culture, raise the bar on how we work, and model what great product looks like
Strategy & Domain Leadership:
- Define and evolve a clear UX product vision that ladders up to commercial and business strategy
- Translate strategic objectives into actionable, sequenced initiatives
- Identify high-impact opportunities through data, customer research, and stakeholder collaboration
- Own prioritization and trade-off decisions within your domain
Experimentation & Outcome Ownership:
- Define success metrics and expected business impact before development begins
- Design structured experiments: hypothesis framing, test design, measurable criteria
- Analyze results and make evidence-based decisions on next steps
- Own continuous optimization post-launch and foster a culture of disciplined experimentation
Delivery Leadership:
- Partner closely with engineering, design, analytics, and commercial teams
- Own backlog prioritization and sequencing with an outcome-first mindset
- Make informed trade-off decisions under real constraints
- Ensure solutions are scalable, commercially viable, and operationally sustainable
- Support accurate reporting of product and development effort for governance
Global Stakeholder Engagement:
- Navigate stakeholders across North America, EMEA, and APAC with confidence and commercial awareness
- Balance global platform consistency with regional requirements
- Influence senior stakeholders toward outcome-focused decisions
- Drive alignment when priorities compete across regions or business units
Person Profile
Qualifications and Skills:
- 3–5 years of product management experience in digital, e-commerce, SaaS, or comparable environments
- Demonstrated ownership of a product area with measurable commercial or customer impact; you can point to it
- Experience defining product strategy, not just executing against predefined requirements
- Strong prioritization and trade-off decision-making skills in fast-moving environments
- Proven ability to lead initiatives end-to-end: discovery through delivery and optimization
- Ability to influence cross-functional and global stakeholders without direct authority
- Comfortable operating in distributed, multi-region teams
- Starting to show the instincts of a senior PM: strategic thinking, mentorship, stakeholder leadership
Nice to Have:
- Experience with Shopify or working through a platform migration
- Background in UX-focused product management; you understand design systems and conversion
- Experience with experimentation platforms such as VWO, Optimizely, or similar
- Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo)
- Experience working across complex, multi-market stakeholder landscapes
- Background in SaaS or subscription-based digital products
Digital Product Manager employer: Blinds 2go
Contact Detail:
Blinds 2go Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you’re genuinely interested in Blinds2go and how you can contribute to our e-commerce transformation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Digital Product Manager role. We want to hear about your ownership of outcomes and strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen to join our team!
We think you need these skills to ace Digital Product Manager
Some tips for your application 🫡
Show Your Passion for Product Management: When you’re writing your application, let your enthusiasm for product management shine through! Share specific examples of how you've owned outcomes and driven results in your previous roles. We want to see that you’re not just ticking boxes but genuinely excited about shaping product strategy.
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Product Manager role at Blinds2go. Highlight your experience with UX and customer service operations, and don’t forget to mention any relevant tools or platforms you’ve worked with. We love seeing how your unique background fits into our vision!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and responsibilities. We appreciate a well-structured application that makes it easy for us to see your impact and potential as a leader in product management.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Blinds2go!
How to prepare for a job interview at Blinds 2go
✨Know Your Product Inside Out
Before the interview, dive deep into Blinds2go's products and their e-commerce strategy. Understand their UX vision and customer service operations. This will help you speak confidently about how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in guiding product teams. Discuss how you've mentored others and driven clarity in ambiguous situations. This is crucial as the role involves leading squads and shaping product culture.
✨Be Ready to Discuss Metrics
Since this role focuses on measuring success through business impact, come prepared with specific metrics from your past projects. Talk about how you defined success, conducted experiments, and optimised outcomes post-launch. This will show your outcome-first mindset.
✨Understand Stakeholder Dynamics
Familiarise yourself with the complexities of working across global teams. Be ready to discuss how you've navigated stakeholder relationships in previous roles, especially in fast-paced environments. Highlight your ability to influence decisions without direct authority, as this is key for the position.