At a Glance
- Tasks: Lead the transformation of our membership function and enhance member experiences.
- Company: Join Blind Veterans UK, a charity dedicated to supporting vision-impaired veterans.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Home-based role with a focus on collaboration and innovation.
- Why this job: Make a real difference in the lives of veterans while growing as a leader.
- Qualifications: Senior leadership experience in membership or community engagement required.
The predicted salary is between 74000 - 74000 £ per year.
12 Month Fixed-Term Contract
Home-based (UK)
About Us
We are Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives after their sight has been affected. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight during the First World War, we have over a century of experience providing the very best care and support. Since then, we have supported tens of thousands of vision-impaired veterans, helping them regain their independence and providing the tools, skills and confidence they need to lead fulfilling, active lives. We are one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.
We are now looking for a Head of Membership to join us on a full-time, 12 month fixed-term contract basis, working 35 hours per week.
The Benefits
- Salary of £74,000 per annum
- Generous annual leave with the option to buy additional days
- Pension scheme with generous employer contributions
- Access to legal services and mental health support
- Employee Assistance Programme
- Home-working allowance
- Professional and personal development
- Life assurance
- Enhanced pay
This is a rewarding opportunity for a senior membership, customer experience or community engagement leader with strategic-level expertise to join our mission-driven charity. By joining us, you will become part of an organisation that changes the lives of vision-impaired veterans across the length and breadth of the country. This is a transformational role where every improvement you make will enable more veterans to be supported, to live independently and to lead the lives they choose. We will empower you to lead with confidence and play a key role in helping shape our future, whilst continuing to grow as a leader, make a meaningful difference and maintain your career track. So, if you are looking for a rewarding senior leadership role where your work will have a lasting impact, read on and apply today.
The Role
As Head of Membership, you will lead the development and transformation of our membership function, ensuring an outstanding experience for members is delivered in line with our strategic objectives. You will develop and deliver our membership strategy and operating model, leading initiatives that strengthen member engagement, retention and growth. Championing a member-centric approach, you will ensure our services, communications and engagement programmes continue to evolve to meet member needs and organisational priorities. Working collaboratively across the organisation, you will oversee membership performance, digital development and operational excellence, using insight, technology and continuous improvement to enhance member journeys and deliver measurable impact.
Additionally, you will:
- Develop and monitor membership KPIs, using data and insight to drive continuous improvement
- Oversee national engagement programmes, events, networks and community initiatives
- Lead the optimisation of CRM systems, member platforms and digital engagement tools
- Ensure effective governance, safeguarding, compliance and risk management across the membership function
- Manage budgets, resources and multidisciplinary teams to deliver strategic priorities
- Represent membership interests internally and externally, building strong relationships with key stakeholders
About You
To be considered as a Head of Membership, you will need:
- Senior leadership experience within a membership, customer experience, community engagement, service operations or similar environment
- Experience developing and implementing organisational strategies, operating models or service frameworks
- Proven experience leading organisational change, transformation or continuous improvement initiatives
- Experience using data, insight and performance measures to inform decision-making and drive improvement
- Experience managing budgets, resources and priorities within a complex organisation
- Experience leading geographically dispersed and multidisciplinary teams
- Knowledge of CRM systems and data-driven engagement approaches
- Knowledge of governance, safeguarding, risk management and regulatory compliance
The closing date for this role is 21st August 2026.
We are committed to ensuring everyone can thrive in their role. We can support eligible candidates and employees in applying for Access to Work, a government-funded scheme that provides practical and financial support for workplace adjustments. If you need any adjustments to support accessibility for the application process, alternative formats of documentation, or the interview, get in touch via the website.
Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
If you want to lead our membership function as Head of Membership, please apply via the button shown.
Head of Membership in Yorkshire employer: Blind Veterans UK
Blind Veterans UK is an exceptional employer, dedicated to empowering vision-impaired ex-Service men and women through innovative services and a supportive work culture. Located in Rustington, West Sussex, the charity offers unique opportunities for professional growth and development, particularly for those with a clinical background, while fostering a strong sense of community and purpose among its staff and volunteers. Joining Blind Veterans UK means being part of a transformative mission that makes a real difference in the lives of veterans across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Membership in Yorkshire
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Blind Veterans UK!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Blind Veterans UK that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Head of Membership in Yorkshire
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Blind Veterans UK. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Blind Veterans UK.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Blind Veterans UK!
How to prepare for a job interview at Blind Veterans UK
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Blind Veterans UK resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Head of Membership position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
