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- Tasks: Provide exceptional customer service and support at our Rustington centre.
- Company: Join Blind Veterans UK, a charity transforming lives of vision-impaired veterans.
- Benefits: Competitive salary, generous leave, healthcare, and professional development opportunities.
- Other info: Be part of a diverse team committed to inclusivity and equal opportunities.
- Why this job: Make a meaningful difference in the lives of veterans every day.
- Qualifications: Customer care skills and GCSEs in English and Maths required.
The predicted salary is between 22000 - 30000 £ per year.
About Us
We are Blind Veterans UK, a charity that helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. Founded in 1915 by Sir Arthur Pearson to help the many veterans losing their sight after the First World War, we have supported those blinded in subsequent wars and military engagements, including the Second World War, and more recently, the conflicts in the Falklands, Iraq and Afghanistan. We are one transformational team that believes every vision-impaired veteran should be able to lead the life they choose.
We are now looking for a Hospitality Team Member to join us on a full-time, permanent basis, working 37.5 hours per week.
The Benefits
- Salary of £26,583.29 per annum
- Generous annual leave with the option to buy additional days
- Pension scheme with generous employer contributions
- Healthcare cash plan
- Life Assurance
- Access to legal services and mental health support
- Employee assistance programme
- Paid professional subscriptions and discounts
- Professional and personal development
- Enhanced Maternity/Paternity/Adoption pay
If you have great customer care and communication skills, this is your chance to step into a rewarding and varied role with our committed organisation. Providing exceptional customer service to our members and guests, your role will be vital in creating a positive, welcoming environment, whilst helping to develop your skills and experience levels. So, if you’re ready to make a meaningful difference and be part of a team that transforms lives every day, read on and apply today!
The Role
As a Hospitality Team Member, you will support the smooth, safe and efficient running of our Rustington centre. You’ll be a positive presence across the centre, providing an excellent customer service experience to all members and guests, assisting with administration and bookings, responding to calls and ensuring all personal and accommodation requirements are met. Handling the administration of financial transactions, you’ll maintain accurate invoices and collect payments, ensuring unpaid accounts and queries are addressed. Additionally, you will:
- Monitor member feedback
- Ensure an efficient mail delivery and distribution system
- Assist members with room and centre orientation
About You
To be considered as a Hospitality Team Member, you will need:
- Working knowledge of Microsoft Office, database systems and intranet
- Customer care skills
- Excellent telephone manner and communications skills
- At a minimum, GCSEs or equivalent in English Language and Mathematics (Grade 4 / C)
The closing date for this role is 23rd March 2026.
Other organisations may call this role Receptionist, Front of House Team Member, Front of House Receptionist, or Guest Services Receptionist.
Webrecruit and Blind Veterans UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a meaningful role as a Hospitality Team Member, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Hospitality Team Member in Littlehampton employer: Blind Veterans UK
Contact Detail:
Blind Veterans UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member in Littlehampton
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Hospitality Team Member role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Follow Blind Veterans UK on social media and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings and events they might be hosting.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and hospitality. Think about your past experiences and how they relate to the role. We want you to shine when you get that interview call!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Blind Veterans UK. Don’t miss out on this opportunity!
We think you need these skills to ace Hospitality Team Member in Littlehampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping vision-impaired veterans shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the role of Hospitality Team Member. We love seeing how your background aligns with our mission and values.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding opportunity.
How to prepare for a job interview at Blind Veterans UK
✨Know the Mission
Before your interview, take some time to understand Blind Veterans UK's mission and values. Familiarise yourself with their history and the impact they have on vision-impaired veterans. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Care Skills
As a Hospitality Team Member, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved issues effectively. Be ready to discuss how you can create a welcoming environment for members and guests.
✨Brush Up on Admin Skills
Since the role involves handling financial transactions and maintaining accurate records, make sure you're comfortable discussing your experience with Microsoft Office and any database systems. You might even want to practice explaining how you would manage invoicing and payments during the interview.
✨Prepare Questions
Interviews are a two-way street! Think of thoughtful questions to ask about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the team.